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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 30 9:13 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Gift Certificate Merge request

CybersoxXIII opened this issue on Jun 16, 2016 · 7 posts
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CybersoxXIII ( ) posted Thu, 16 June 2016 at 3:29 PM · edited Sun, 14 July 2024 at 11:01 AM

Gift Certificate Merge request

CybersoxXIII ( ) posted Fri, 17 June 2016 at 4:18 PM

tick tick tick...

WendyLuvsCatz ( ) posted Sat, 18 June 2016 at 3:39 PM

Poser on sale so I gave a friend some more gift Certificates towards it, On Friday!!! Sale ends Monday so PLEEEEEEEEEEEEEEEEEEEEEEEEEEASE do not let it be in vain.

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PrestonW ( ) posted Sat, 18 June 2016 at 8:31 PM

Hi, The person who does this is off until Monday. Will relay this to them.

CybersoxXIII ( ) posted Sun, 19 June 2016 at 9:35 AM · edited Sun, 19 June 2016 at 9:36 AM

wendyvainity posted at 9:09AM Sun, 19 June 2016 - #4272935

Poser on sale so I gave a friend some more gift Certificates towards it, On Friday!!! Sale ends Monday so PLEEEEEEEEEEEEEEEEEEEEEEEEEEASE do not let it be in vain.

Yikes. I feel your pain. This is just one of the many ways in which Rendo's GC system is a mess. Having such a limited range of GCs available and a maximum GC of $100.00, yet being unable to use more than one GC at a time means you have to get a GC merge to buy any large ticket purchase. Yet the last couple of times I've requested a merge it's taken multiple days to get it done, whether it's requested here or via direct e-mail. Is there really only one person left in the entire company who can do this now?

PrestonW ( ) posted Sun, 19 June 2016 at 12:01 PM

The problem is that it is the weekend. However, we will make sure you don't miss out on the sale because of this.

KristiS ( ) posted Mon, 20 June 2016 at 10:11 AM

@MattGreenfield - most of the time you send a site mail to store staff which does not get checked as much as email or you post your request in the forum and if it is on the weekend, it takes a little longer because we are not on all day on the weekends as we are in the office during the week.

If you would please send an email with your merge requests to store@renderosity.com in the future, you will find it gets taken care of a little faster 😄

I have taken care of this for you as you requested.

Thank you and have a wonderful day,


Kristi

Community Relations Specialist

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