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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Download Pending..

gravanoc opened this issue on Jul 24, 2016 · 25 posts
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gravanoc ( ) posted Sun, 24 July 2016 at 7:40 AM · edited Wed, 13 November 2024 at 5:08 PM

I placed my order at 6:42 a.m. EST. It is now 8:40 a.m. - I sent an e-mail an hour ago to check on the status, and I have also read the FAQ. How long do I have to wait to get my product?

KristiS ( ) posted Sun, 24 July 2016 at 8:58 AM

Hello,

I have responded to your email as your downloads have been activated.

Thank you and have a nice day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

mrvoll ( ) posted Mon, 25 July 2016 at 10:35 PM

What FAQ?

I ordered a number of items and have no idea what happens next. They all just say "download pending". Does that mean that it's waiting for me to do something, or is there another step I need to take?

Jon

KristiS ( ) posted Tue, 26 July 2016 at 1:50 PM

Hello,

I have sent an email to the email address you registered with which has information on how to access your downloads and some helpful links as well.

Have a wonderful day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

tonywardarts ( ) posted Wed, 27 July 2016 at 3:26 PM

Same question, KristiS... Does it just take time to become active? This is a little confusing...

jennblake ( ) posted Wed, 27 July 2016 at 5:00 PM

All first time orders have to be verified and buyer information checked for site security as well as your own. 😄 I have verified your information and sent you a welcome email. Please take a look at that. And welcome to Renderosity!

Jenn

banita ( ) posted Wed, 10 August 2016 at 9:05 PM

Hello Kristis! I ve purchased for my first time I didn't get my product yet. Thanks!

downtownted ( ) posted Sat, 20 August 2016 at 12:54 AM

Hi, I'm also having trouble downloading my purchases. May I please be verified too?

bahavr ( ) posted Sat, 20 August 2016 at 4:53 AM

Same to me, may i also be verified?

bahavr ( ) posted Sat, 20 August 2016 at 7:20 AM

What is going on? I paid my money, where is my product?

jennblake ( ) posted Sat, 20 August 2016 at 8:25 AM

Your orders have been approved and verified. Welcome to Renderosity. For future reference it is always best to start a NEW thread for any issues you are having so that we do not miss your post. 😄

Welcome to Renderosity. All orders after this will not have to be held for approval. Those are done for first orders only.

jrussell53 ( ) posted Wed, 24 August 2016 at 12:52 PM

I would love to be able to download my files I just paid for. How long will this take?

PrestonW ( ) posted Wed, 24 August 2016 at 4:43 PM

An email has been sent to you

Mystel25 ( ) posted Sat, 27 August 2016 at 6:09 AM

I'm so glad it's not just me that had this. I just want my stuff so I can get using it :(

milanab ( ) posted Wed, 07 September 2016 at 8:36 PM

we have been members for a very long time and let our prime lapse. i repurchased today without a problem, but my products purchased tonight still say they have not been paid for, i have the paypal transaction number. do we have to go through the verification again, even though we have been here for years and have purchased probably thousands of dollars worth of products??

Lindsey ( ) posted Thu, 08 September 2016 at 3:42 AM

Same here..Long time buyer, but for some reason downloads are on hold. Rendo Staff: Just drop me site male when my two purchases are "active". #112912906 #112912903.. thanks..

milanab ( ) posted Thu, 08 September 2016 at 7:34 AM

ours went through about a half hour later. i hope yours did too Lindsey.

NytemareXxX ( ) posted Fri, 09 September 2016 at 2:36 AM

Crap, so you're saying I have to spend time waiting for my downloads to become active even though my payment has been verified? This sucks.

KristiS ( ) posted Fri, 09 September 2016 at 9:28 PM

Hello,

I have sent you an email this morning letting you know how to download your products 😀

Please let me know if you need further assistance.

Have a wonderful weekend


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

wolfdd56 ( ) posted Fri, 23 September 2016 at 3:17 AM

I would love to be able to download my purchased files. I got your email confirming the Paypal payment. How long will this take?

wolfdd56

KristiS ( ) posted Fri, 23 September 2016 at 5:29 PM

Hello,

I see you have successfully downloaded your items.

Please let me know if you need further assistance.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

elyzian ( ) posted Sun, 09 October 2016 at 5:32 AM

Hello same here, can i download my items, i purchased them 2 hours ago !

JeniferC ( ) posted Sun, 09 October 2016 at 11:57 AM

Hello,

I have sent you an email with the details about where to download your items. 🙂

Best Regards, Jenifer Carey Renderosity Admin

 

elyzian ( ) posted Sun, 09 October 2016 at 12:40 PM

Thank you very much, have a good day !

jibwood ( ) posted Tue, 18 October 2016 at 3:03 AM

Hello all! I'd really appreciate being able to download the items I bought, purchased them yesterday and would love to start using them :)

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