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Subject: DOWNLOAD PENDING?

Phil109 opened this issue on Aug 13, 2016 · 12 posts
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Phil109 ( ) posted Sat, 13 August 2016 at 8:00 PM · edited Wed, 11 December 2024 at 11:50 AM

What in the hell? I purchased a 3D model on sale and received an email confirming my purchase, yet no download link? What gives?

Boni ( ) posted Sat, 13 August 2016 at 8:13 PM

Sorry for the delay, this only occurs with your first purchase so the system verifies you purchase . Sorry for the inconvenience. This should clear up within 24 to 48 hours (being the weekend). Welcome to Renderosity..

Boni


"Be Hero to Yourself" -- Peter Tork

Phil109 ( ) posted Sat, 13 August 2016 at 8:15 PM

thanks for explaining that!!!

Phil

LaurieA ( ) posted Sat, 13 August 2016 at 8:31 PM

Rendo used to have this info in a prominent place, but I think they must have moved it or taken it out entirely because a LOT of people seem to be missing the first purchase verify lately.... IIRC it used to be pretty plain during checkout...

Laurie


KristiS ( ) posted Mon, 15 August 2016 at 1:39 PM

It should still be Laurie but I am having the programmer look at it because there are too many people missing it.

It HAS to be made bigger or something.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LaurieA ( ) posted Mon, 15 August 2016 at 3:40 PM

Yeah, I don't quite remember since it's been so many years since I purchased my first thing ;), but I thought it used to be in big letters on the page as one was checking out so it couldn't be missed. I think. LOL

Laurie


KristiS ( ) posted Mon, 15 August 2016 at 3:44 PM

No, you are right Laurie.

It is still there but very small...way too small :(


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Vorlath ( ) posted Wed, 24 August 2016 at 8:41 PM

my orders are very slow atm. Still waiting. And definitely not my first purchase.

Vorlath ( ) posted Thu, 25 August 2016 at 4:45 PM

Day 2 and still hasn't gone through. Says that if I don't pay it, my order will be deleted. I paid it yesterday right away.

Vorlath ( ) posted Thu, 25 August 2016 at 5:13 PM

I get the feeling there's no one who works here. I sent two emails. Nothing.

GrandmaT ( ) posted Tue, 13 September 2016 at 9:28 AM

How was this issue resolved? I have the same problem with an order I placed on September 7. I received the email confirmation for the order AND the payment but the item has "Download Pending" still attached to it and I am definitely NOT a first time purchaser. I have emailed Store Support 4 times in the last 5 days and had absolutely NO RESPONSE. Would someone please see if anyone is aware of this issue.

Vorlath ( ) posted Tue, 13 September 2016 at 4:42 PM

It was eventually resolved, but through great pains. I do appreciate the staff helping in resolving it eventually. But it's trouble that shouldn't have existed.

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