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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: shopping cart


dpanzee ( ) posted Thu, 20 October 2016 at 1:43 PM · edited Thu, 14 November 2024 at 4:53 AM

I'm trying to complete my order and I clicked paypal and it keeps bringing me back to the same page, so I tried putting in credit card info even though it is a free item and it will not complete. What's happening?


jennblake ( ) posted Thu, 20 October 2016 at 1:57 PM

Hi.

What browser are you using? And operating system please? Have you tried logging logging out and then back in? Or restarting your browser? Sometimes that helps. We don't have anyone else reporting this issue, so I am not sure what the issue may be. If you get any error? Screenshot that for me?


westore ( ) posted Thu, 20 October 2016 at 2:46 PM · edited Thu, 20 October 2016 at 2:50 PM

I'm having the same issue. using both edge and chrome. The item in my cart is Twizted Shadows-Halloween by TwiztedMetal which is a $0 item. Doesn't matter what I try it keeps kicking me back to the payment field and saying all fields are required.capture.jpg


jennblake ( ) posted Thu, 20 October 2016 at 2:48 PM

Do you also have an item in your cart that is $3.50 or more? All purchases require a minimum purchase of $3.50 and the daily free item can be checked out with during a normal purchase. 😄


westore ( ) posted Thu, 20 October 2016 at 2:51 PM

jennblake posted at 1:51PM Thu, 20 October 2016 - #4287332

Do you also have an item in your cart that is $3.50 or more? All purchases require a minimum purchase of $3.50 and the daily free item can be checked out with during a normal purchase. 😄

Well forget it then. What a load of bull!


JeniferC ( ) posted Fri, 21 October 2016 at 9:49 AM · edited Fri, 21 October 2016 at 9:50 AM

The details of the Freebie offer during our 13 days of Halloween Spooktakular promotion are clearly stated here:
https://www.renderosity.com/freebie-spooktakular---13-days-of-halloween-cms-18596

 


Belrix ( ) posted Fri, 21 October 2016 at 12:12 PM · edited Fri, 21 October 2016 at 12:20 PM

Actually, slightly related, the paypal link for my order (#112928933) is broken. Sends me to a blank page. I have shut down my browser and retried, same result. I would change my payment option, but I don't see a way to do so.

Thanks.

Edit: disregard, looks like it's an issue with PayPal's site. Though would be nice to be able to change payment method.


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