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New Poser Users Help F.A.Q (Last Updated: 2025 Feb 02 10:57 am)

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Subject: download

cristiano82 opened this issue on Sep 16, 2016 · 8 posts
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cristiano82 ( ) posted Fri, 16 September 2016 at 12:46 PM · edited Sun, 02 February 2025 at 1:55 PM

hi people...help me please...i bought two products from here but i can t download...it say to me (download pending)

donnena ( ) posted Fri, 16 September 2016 at 4:55 PM

Hello if this is your first purchase it is held for a bit before it is released for download!

Your items will be available in your Account.

;>

Andy!

EarthCrone ( ) posted Sat, 17 September 2016 at 4:44 PM · edited Sat, 17 September 2016 at 4:46 PM

And if this is your first time this will be the only time there will be a delay. Rendo likes confirm things like credit card info etc before you have access. After the first time they will be available immediately where Andy said they'd be.

Not an admin here...just saying I know this from personal experience

Happy Creating!

"Imagination is more important than knowledge" Albert Einstein



tamlyn ( ) posted Sat, 22 October 2016 at 11:40 AM

i purchased the following item Night Fever for Genesis 3 Female(s). i received an email saying to click on the link for downloading purchased items. When i did this and opened the download they are so tiny....have i done something wrong? this is only my second purchase on this site.Do I have to wait for another email to download my items??

tamlyn....

Nails60 ( ) posted Sat, 22 October 2016 at 3:21 PM

The link in the e-mail normally just takes you to your account page, you can't download directly from this link. Follow the link to your account page and under the order you should find the zip files to download. If this doesn't work contact admin who I'm sure will sort it out for you.

tamlyn ( ) posted Sat, 22 October 2016 at 8:42 PM

Thank you for responding. I have gone to my account page and clicked on the zip files ...download them and when I open them they are still small. I'm still relatively new to this board.....where i go to contact admin??

Nails60 ( ) posted Sun, 23 October 2016 at 7:50 AM

There is a forum called "market place customer support". You can post on there

tamlyn ( ) posted Sun, 23 October 2016 at 7:51 AM

Thanks Nails60...It's all taken care of. I contacted Admin. Thank you very much for all your help...S

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