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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 21 10:34 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Email response


Mik239 ( ) posted Tue, 08 November 2016 at 11:56 AM ยท edited Sun, 22 December 2024 at 2:54 AM

Hi,

wrote an email with a request to store@renderosity.com about five days ago, and another one with the first one attached around 24 hrs ago to admin@renderosity.com and got no response. And yes I've checked the addresses twice, and also checked my spam folder. Is there a problem with an @yahoo.de address or do you ignore me on purpose....? Would have called you, but I don't live in the States and so I try it this way.

Regards,

Michael

P.S. Used the same email address for this account.


KristiS ( ) posted Tue, 08 November 2016 at 12:15 PM

Hello,

I have sent you an email to the email address you have on file with us.

We are sorry as we have not received any emails from you.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story ย 


Mik239 ( ) posted Tue, 08 November 2016 at 1:22 PM ยท edited Tue, 08 November 2016 at 1:35 PM

Got this one from ebot@postoffice.renderosity.com, so is there an account you can check instantly, I will write one myself just to see if this will reach you....or do you have direct access to store@renderosity.com...?

And sorry for being a little bit rude in my first post...


KristiS ( ) posted Tue, 08 November 2016 at 2:29 PM

you can send it directly to me:

kristis@renderosity.com

It's okay ๐Ÿ˜„


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story ย 


Mik239 ( ) posted Tue, 08 November 2016 at 3:18 PM

Did you receive anything now, if not it is somehow strange that my filed address is blocked. I could try a @yahoo.com or a @vodafone.de address...


KristiS ( ) posted Tue, 08 November 2016 at 3:25 PM

Yes, I received it now...thank you ๐Ÿ˜„


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story ย 


Mik239 ( ) posted Tue, 08 November 2016 at 3:35 PM

And may I consider, that my mails to store@renderosity.com will also reach somebody now....? ๐Ÿค”๐Ÿ˜‰

P.S. Feel free to delete this tread...๐Ÿ˜€


KristiS ( ) posted Tue, 08 November 2016 at 3:43 PM

If you go 24 hours and do not hear anything, please feel free to email me directly.

I am the one who usually oversees the store emails and not sure why we did not see anything ๐Ÿ˜ž

Have a wonderful day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story ย 


Mik239 ( ) posted Tue, 08 November 2016 at 3:51 PM

Hmmmm....but there was also no reply for the second "admin@renderosity.com" mail, so it might be an issue with @yahoo.de addresses ?


KristiS ( ) posted Tue, 08 November 2016 at 3:53 PM

Hmmm, that may be so.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story ย 


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