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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
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Hello,
The reason you are unable to use this coupon is because you are not a Prime member.
Please see the link below to purchase a Prime membership:
https://www.renderosity.com/mod/bcs/renderosity-prime-annual-membership/87657/
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
When you say "monthly coupon" do you mean Render Rewards? I get "You do not have permission to use this coupon" every time I try to use Render Rewards. I emailed Rendo support about it and did not get a reply. It is not very clear how to use these coupons, and I have had a lot of $$ expire because of this. I found a help wiki about it, and it simply said to paste the code in at checkout. It does not make you feel very welcome here to tell the truth.
Hello ribroast,
RenderRewards are a Gift Certificate. There are two different fields at check-out. The first one is for coupons, and second is for RenderRewards or Gift Certificates. Please make sure that you copy the Render Rewards code from your account, and paste in the second field for Gift Certificates.
Hope that helps!
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Whenever I try to use the monthly coupon I get the error message: "You do not have permission to use this coupon.". What gives? Am I on somebody's sh*tlist?
"Facts are the enemy of truth."