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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: whenever I try to use the Monthly Coupon


skuts ( ) posted Thu, 02 February 2017 at 8:46 AM · edited Thu, 31 October 2024 at 3:51 PM

Whenever I try to use the monthly coupon I get the error message: "You do not have permission to use this coupon.". What gives? Am I on somebody's sh*tlist?

"Facts are the enemy of truth."


KristiS ( ) posted Thu, 02 February 2017 at 9:58 AM

Hello,

The reason you are unable to use this coupon is because you are not a Prime member.

Please see the link below to purchase a Prime membership:

https://www.renderosity.com/mod/bcs/renderosity-prime-annual-membership/87657/

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


skuts ( ) posted Thu, 02 February 2017 at 10:24 AM

You guys are getting as bad as Amazon. It's not enough that I spend a ton of money here every month, now you want it in advance?

"Facts are the enemy of truth."


KristiS ( ) posted Thu, 02 February 2017 at 10:36 AM

We have coupons we give all members, however there are added bonuses for Prime members and we have had this for a few years now.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


ribroast ( ) posted Fri, 10 February 2017 at 5:41 PM

When you say "monthly coupon" do you mean Render Rewards? I get "You do not have permission to use this coupon" every time I try to use Render Rewards. I emailed Rendo support about it and did not get a reply. It is not very clear how to use these coupons, and I have had a lot of $$ expire because of this. I found a help wiki about it, and it simply said to paste the code in at checkout. It does not make you feel very welcome here to tell the truth.


JeniferC ( ) posted Sat, 11 February 2017 at 12:18 PM

Hello ribroast,

RenderRewards are a Gift Certificate. There are two different fields at check-out. The first one is for coupons, and second is for RenderRewards or Gift Certificates. Please make sure that you copy the Render Rewards code from your account, and paste in the second field for Gift Certificates.

Hope that helps!

 


ribroast ( ) posted Sat, 11 February 2017 at 1:23 PM · edited Sat, 11 February 2017 at 1:24 PM

Thanks JeniferC for the info. I probably never tried the second field, but I'm pretty sure I put other coupons in the first one and it worked. I'll give it a shot, I actually have some Render Rewards to use this month.


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