Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hello,
The reason you are unable to use this coupon is because you are not a Prime member.
Please see the link below to purchase a Prime membership:
https://www.renderosity.com/mod/bcs/renderosity-prime-annual-membership/87657/
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
When you say "monthly coupon" do you mean Render Rewards? I get "You do not have permission to use this coupon" every time I try to use Render Rewards. I emailed Rendo support about it and did not get a reply. It is not very clear how to use these coupons, and I have had a lot of $$ expire because of this. I found a help wiki about it, and it simply said to paste the code in at checkout. It does not make you feel very welcome here to tell the truth.
Hello ribroast,
RenderRewards are a Gift Certificate. There are two different fields at check-out. The first one is for coupons, and second is for RenderRewards or Gift Certificates. Please make sure that you copy the Render Rewards code from your account, and paste in the second field for Gift Certificates.
Hope that helps!
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
Whenever I try to use the monthly coupon I get the error message: "You do not have permission to use this coupon.". What gives? Am I on somebody's sh*tlist?
"Facts are the enemy of truth."