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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Poser 11

Samd opened this issue on Apr 07, 2017 · 4 posts
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Samd ( ) posted Fri, 07 April 2017 at 5:55 AM · edited Mon, 25 November 2024 at 8:05 PM

Hello

Just bought poser 11 upgrade here yesterday, But seems the product serial number i used to get the validation for the upgrade does not work on the installer software i downloaded.

Could you let me now what the best way to fix this?

Cheers!

KristiS ( ) posted Fri, 07 April 2017 at 3:59 PM

Hello,

Please be sure you are downloading the correct download manager that came with the upgrade and enter the serial number/license key that came with it.

If you are still having trouble, please send an email with your order number to store@renderosity.com.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Samd ( ) posted Sat, 08 April 2017 at 6:20 PM

Hello Kristi,

Thanks for the advice. I found the product code and its now installed. May i suggest a read me file be added with instructions? I know its straight forward operation but a clarification for the less techincal adept may be of help.

Thanks for the help

KristiS ( ) posted Sat, 08 April 2017 at 11:23 PM

You are very welcome 😄

I will talk to the Marketplace Manager on Monday when the office opens back up.

I wish you a wonderful weekend,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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