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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order confirmation

CassandraNorth opened this issue on Jun 02, 2017 · 2 posts
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CassandraNorth ( ) posted Fri, 02 June 2017 at 2:48 PM · edited Tue, 07 January 2025 at 12:06 PM
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I just received an order confirmation stating I will receive another email regarding payment on order 113027909 but I have already paid for the item through PayPal? What is going on?

KristiS ( ) posted Fri, 02 June 2017 at 2:58 PM

Hello,

We send the order notification out and then once paypal's servers communicate with us and lets us know you have sent payment, you get a notification confirming payment.

I do see you have successfully downloaded your item 😄

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

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