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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: a little help?

xleper2001 opened this issue on Jul 16, 2017 · 5 posts
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xleper2001 ( ) posted Sun, 16 July 2017 at 10:21 PM · edited Fri, 08 November 2024 at 3:59 PM

I have just obtained the HFS Races: Faunus by DarioFish for Genesis. I have Daz studio 4.9. No matter what I do I cannot get the morphs to even show up on import let alone use them on the genesis figure. Could it possibly be a compatibility problem or I'm just being stupid. Any help gratefully received. Xleper

Store Staff ( ) posted Mon, 17 July 2017 at 10:20 AM
Site Admin

Hi.

Please contact the vendor via sitemail and explain the issue you are having. 😄 they are the ones most qualified to help you with their products. This way you get a good answer AND the vendor gets to see what the problem is and can update the item IF needed. 😄

Huolong ( ) posted Sat, 05 August 2017 at 4:28 PM

Downloads on account, all of them, will not download. This is a sudden glitch incident to a fair number of successful downloads. No reaction at alll

Gordon

Store Staff ( ) posted Sat, 05 August 2017 at 10:07 PM
Site Admin

Hello Huolong,

There were a couple of files that you had exceeded your download limit on, so we reset those. But, that should not be any reason for you to not be able to download all of your files. Please try rebooting your internet modem and computer to see if that doesn't help please email us at store@renderosity.com with your details.

Best Regards!

Huolong ( ) posted Sun, 06 August 2017 at 6:18 AM

I was in the hospital for five months and one of my hard drives disappeared with a years work on it. Thanks for the tixEllen_02_JJ.jpg

Gordon

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