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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 6:39 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Lack of response

SimonJM opened this issue on Sep 17, 2017 · 3 posts
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SimonJM ( ) posted Sun, 17 September 2017 at 5:23 AM · edited Wed, 25 December 2024 at 1:52 AM

I dropped admin@renderosity an email with an issue with a product I have purchased and have yet to receive a reply - I sent it at just after 6pm UK time on Wednesday 13th. so the 24 hours response time elapsed before the weekend. In case it has gone AWOL: Hi,

I recently bought, and installed, the Olivia product by DTHUREGRIF (DTG Studios' Olivia for V8 & G8F) and no whenever I load a figure based on G8F I get an error message about a missing file: volumes/di2/online store/dtg/olivia v8/olivia.duf

It does not seem to cause an issue, but is a little annoying. Could a fix be arranged?

PrestonW ( ) posted Sun, 17 September 2017 at 8:51 AM

Hello,

Please contact the vendor directly for product support..

To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system by clicking on the little envelope in the top right hand corner of the page, then click on the word “compose” enter only the vendor’s username in the “to” box.

SimonJM ( ) posted Sun, 17 September 2017 at 3:18 PM

No contact link on the product page so far as I could see, but manged to track one down via their profile page.

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