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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 24 10:39 am)
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Hi.
I am VERY sorry..but I have not seen any emails come into the store address from you. I have refunded the 2 duplicate payments via paypal. That should be reflected in your account shortly.
Please try sending an email directly to me at jennblake@renderosity.com please? So I can see if I get that. And cc our store@renderosity.com address as well please?
Again, sorry for the delay. I certainly would have done this sooner had I seen it.
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I placed an order last week (Order #113074318 25/9/17) and, for the first time ever, I had a problem. Each time I paid via PayPal it returned me to the Renderosity payment request screen. The long and short of it is that I ended up paying three times for the one item.
I've now sent 3 emails to both the admin and store email addresses and 7 days later I'm still waiting for even an acknowledgement. I see emails are supposed to be acknowledged within 24 hours.
Is there any chance someone could actually look into this for me please? Many thanks in advance.