I placed an order last week (Order #113074318 25/9/17) and, for the first time ever, I had a problem. Each time I paid via PayPal it returned me to the Renderosity payment request screen. The long and short of it is that I ended up paying three times for the one item.

I've now sent 3 emails to both the admin and store email addresses and 7 days later I'm still waiting for even an acknowledgement. I see emails are supposed to be acknowledged within 24 hours.

Is there any chance someone could actually look into this for me please? Many thanks in advance.

Hi.

I am VERY sorry..but I have not seen any emails come into the store address from you. I have refunded the 2 duplicate payments via paypal. That should be reflected in your account shortly.

Please try sending an email directly to me at jennblake@renderosity.com please? So I can see if I get that. And cc our store@renderosity.com address as well please?

Again, sorry for the delay. I certainly would have done this sooner had I seen it.

Thanks a lot for that Jenn...will send the emails shortly...and many thanks for refunding the duplicate payments. As I said, it's the first time I've ever had a problem buying from the store. Glad it's all been sorted.

Me also. I'll check for your email.