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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 21 10:34 am)

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Subject: Reality Doesn't Work. May need Refund.

consumer573 opened this issue on Oct 03, 2017 · 9 posts
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consumer573 ( ) posted Tue, 03 October 2017 at 3:17 PM · edited Sat, 21 December 2024 at 11:12 PM
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I bought Reality on sale last week and was looking forward to playing around with it. Unfortunately after I downloaded it AND unzipped it, the installation instructions say I need an Internet connection to operate it on a regular basis and to disable any firewalls. Nowhere else did it say an internet connection was required to operate it.

My graphics machine is stand-alone and Firewalled. It is not allowed access to the Internet. I don't have Poser on any other machines.

Any suggestions or do I just apply for a refund. I don't really need the program, but was hoping to give it a shot.

And if a refund is given, NO STORE CREDIT, please. This is a $24 purchase and I need to cut it off my CC.


consumer573 ( ) posted Fri, 06 October 2017 at 1:41 AM
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HELLO? hello.....hello.....hello...

I've contacted the vendor, too. So far, no response.


consumer573 ( ) posted Fri, 06 October 2017 at 1:44 AM
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Requesting Refund, Please.
Software is unusable to me and didn't properly list the requirements.


consumer573 ( ) posted Wed, 11 October 2017 at 1:06 PM
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Hello????


DreaminGirl ( ) posted Wed, 11 October 2017 at 11:55 PM

And as usual, crickets from the staff..


PrestonW ( ) posted Thu, 12 October 2017 at 9:13 AM · edited Thu, 12 October 2017 at 9:27 AM

Hi,

What is your order number?

consumer573 ( ) posted Thu, 12 October 2017 at 11:49 AM
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Order #: 113076287 · Thank you Preston.


PrestonW ( ) posted Thu, 12 October 2017 at 12:37 PM

No problem. Sorry it has taken so long. I have refunded $24.97 back to your card.

Preston

consumer573 ( ) posted Fri, 13 October 2017 at 1:43 PM · edited Fri, 13 October 2017 at 1:44 PM
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I thank you very much. Most of the time I don't mind store credit, because I actually consider it like gold and I wish there were a way to buy it outright when I had discretionalry funds available, but this is one of the few occasions when refund to card was important to me, and I appreciate it.


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