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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Adding Insult to Injury

thartwick1 opened this issue on Oct 12, 2017 · 3 posts
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thartwick1 ( ) posted Thu, 12 October 2017 at 6:36 AM · edited Sun, 22 September 2024 at 7:12 AM

After purchasing a couple of products yesterday around 7:45 EST last night, they still show unpaid (even though I paid at checkout). This morning I get this in email -

Dear thartwick1,

This is a courtesy notification to let you know that your unpaid order #113081109 placed on 2017-10-11 will be deleted if not paid in full soon.

To pay for your order, use the link below to go to your account page:

Pay Order 113081109

If you have questions about your order, please contact the Renderosity Marketplace by email at store@renderosity.com Thank you,

Renderosity Marketplace

I would appreciate getting my products.

jennblake ( ) posted Thu, 12 October 2017 at 8:47 AM

Hello.

For some reason the payment did not get placed on the order. I have manually marked that paid for you and those items are available for download. I'm sorry for the inconvenience!

thartwick1 ( ) posted Thu, 12 October 2017 at 10:54 AM

Thanks for fixing it.

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