Wed, Dec 25, 8:01 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 6:39 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Adding Insult to Injury

thartwick1 opened this issue on Oct 12, 2017 · 3 posts
Back to Forum Print
thartwick1 ( ) posted Thu, 12 October 2017 at 6:36 AM · edited Wed, 25 December 2024 at 8:00 AM

After purchasing a couple of products yesterday around 7:45 EST last night, they still show unpaid (even though I paid at checkout). This morning I get this in email -

Dear thartwick1,

This is a courtesy notification to let you know that your unpaid order #113081109 placed on 2017-10-11 will be deleted if not paid in full soon.

To pay for your order, use the link below to go to your account page:

Pay Order 113081109

If you have questions about your order, please contact the Renderosity Marketplace by email at store@renderosity.com Thank you,

Renderosity Marketplace

I would appreciate getting my products.

jennblake ( ) posted Thu, 12 October 2017 at 8:47 AM

Hello.

For some reason the payment did not get placed on the order. I have manually marked that paid for you and those items are available for download. I'm sorry for the inconvenience!

thartwick1 ( ) posted Thu, 12 October 2017 at 10:54 AM

Thanks for fixing it.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.