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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Order Not downloading

serenenight opened this issue on Oct 23, 2017 · 6 posts
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serenenight ( ) posted Mon, 23 October 2017 at 11:00 PM · edited Sun, 24 November 2024 at 4:39 PM

I've bought hundreds of items here, but when I click to download my new items purchased tonight, the items don't download. I'm in no rush. I assume it will be fixed eventually.

hmatienzo ( ) posted Tue, 24 October 2017 at 12:26 AM

Same here... the URL gives an #undefined instead. It also would not let me post a new thread in the forum.

L'ultima fòrza è nella morte.

jennblake ( ) posted Tue, 24 October 2017 at 10:58 AM

@serenenight your order is marked paid and available to you. And I see your were able to download your purchase. 😄 Glad that worked for you!

jennblake ( ) posted Tue, 24 October 2017 at 11:00 AM

@hmatienzp I show your order 113086234 is marked as paid and available for you to download. Please check that and if you do not see that on your end please let me know. It should be fine. 😄 I am very sorry for the inconvenience.

serenenight ( ) posted Tue, 24 October 2017 at 8:40 PM

Yes when I woke this morning I was successful at downloading my order... but couldn’t do it last night. Thanks for your response

jennblake ( ) posted Wed, 25 October 2017 at 9:45 AM

😄

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