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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Paid with Paypal, not showing as Paid

RobotHeadArt opened this issue on Nov 10, 2017 · 41 posts
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RobotHeadArt ( ) posted Fri, 10 November 2017 at 9:33 AM · edited Wed, 27 November 2024 at 10:01 AM

Completed an order and Paypal says it is paid but the order page still lists as unpaid.

skinnii ( ) posted Fri, 10 November 2017 at 10:15 AM

I am experiencing the same problem. I have contacted Paypal and they tell me the payment has been processed from their end.

structure ( ) posted Fri, 10 November 2017 at 10:20 AM
Forum Coordinator

I am experiencing the same problem. Paypal says the order is complete and paid; I have a transaction number, renderosity is hung on the payment page and the item has not been delivered.

Locked Out

Tracesl ( ) posted Fri, 10 November 2017 at 10:25 AM

Order Summary - #113094809 same issue, Order shows as unpaid/unshipped and I ended up doing the order again. PayPal shows charge for both times but status has not changed. Did get an email for order that said payment email will be sent.

PilotHigh ( ) posted Fri, 10 November 2017 at 10:31 AM

Same issue here!

RobotHeadArt ( ) posted Fri, 10 November 2017 at 10:35 AM

Now it shows as paid for me.

PrestonW ( ) posted Fri, 10 November 2017 at 10:38 AM

I will start looking into your orders. PayPal is having an issue this morning communicating with our site.

PrestonW ( ) posted Fri, 10 November 2017 at 10:42 AM · edited Fri, 10 November 2017 at 10:44 AM

@skinnii Your order has been marked paid

@Structure Your order has been marked paid

skinnii ( ) posted Fri, 10 November 2017 at 10:43 AM

PrestonW posted at 4:43PM Fri, 10 November 2017 - #4317707

@skinnii Your order has been marked paid

Thank you.

structure ( ) posted Fri, 10 November 2017 at 10:44 AM
Forum Coordinator

Paid here too - slow internet day perhaps

Locked Out

PrestonW ( ) posted Fri, 10 November 2017 at 10:51 AM

@Tracesl your order has been marked paid and I have refunded you $16.47 back to PayPal for a duplicate payment

PrestonW ( ) posted Fri, 10 November 2017 at 10:52 AM

@PilotHigh Your order has been marked as paid!

CrimsonMagic ( ) posted Fri, 10 November 2017 at 11:01 AM

Same for me. Order is still in state "unpaid". Order#: 113094750 PayPal Transaktionscode: 6JK06954CG5119317

PrestonW ( ) posted Fri, 10 November 2017 at 11:06 AM

@CrimsonMagic I have verified and marked you order as paid. You should have access to your downloads now.

CrimsonMagic ( ) posted Fri, 10 November 2017 at 11:09 AM

Thank you :-)

nubinubi ( ) posted Fri, 10 November 2017 at 11:35 AM

same issue here :/ Order #: 113094838

serenenight ( ) posted Fri, 10 November 2017 at 11:39 AM

I paid twice apparently. Got notification that my order wasn't paid, and I have paid twice, and download is still 'pending' 113094637 ·

niklos ( ) posted Fri, 10 November 2017 at 11:45 AM

Same Problem - Order #: 113094853

WildDesigns ( ) posted Fri, 10 November 2017 at 11:54 AM

same here. Order #113094869

bwldrd ( ) posted Fri, 10 November 2017 at 12:05 PM
Online Now!

Well consider this my, "Me to" ... order #113094312

Thank you. :)

--------------------------------------------------------------------------------

Consider me insane if you wish, but is your reality any better?

niklos ( ) posted Fri, 10 November 2017 at 12:05 PM

Just Cleared...

PrestonW ( ) posted Fri, 10 November 2017 at 12:07 PM

@nubinubi @WildDesigns

Your orders have been marked paid

PrestonW ( ) posted Fri, 10 November 2017 at 12:07 PM

@niklos I see you were able to download your items. Let me know if you need anything else

PrestonW ( ) posted Fri, 10 November 2017 at 12:09 PM

@serenenight I have refunded you $6.00 back to PayPal

serenenight ( ) posted Fri, 10 November 2017 at 12:19 PM

I was able to get my item, thanks, but still could use a refund for the second payment.

serenenight ( ) posted Fri, 10 November 2017 at 12:20 PM

Okay, thanks. I see it now. We are all good.

Grovelight ( ) posted Fri, 10 November 2017 at 12:20 PM

Same issue for me with #113094878 paid twice but still not registering

PrestonW ( ) posted Fri, 10 November 2017 at 12:24 PM

@Grovelight I have verified and marked your order as paid so you should be able to download. I also refunded you $12.07 for your duplicate payment

bwldrd ( ) posted Fri, 10 November 2017 at 12:33 PM
Online Now!

Thank you very much.

--------------------------------------------------------------------------------

Consider me insane if you wish, but is your reality any better?

WildDesigns ( ) posted Fri, 10 November 2017 at 12:34 PM

Thank you, Preston.

Tracesl ( ) posted Fri, 10 November 2017 at 1:24 PM

Thank you :)

Amaranth ( ) posted Fri, 10 November 2017 at 2:11 PM

Same issue with my order (113094949) seems there's a communication issue between store and paypal


Amaranth3D

PrestonW ( ) posted Fri, 10 November 2017 at 2:31 PM

You are correct. PayPal is having issues communicating with our site today. I have verified and marked your order as paid. 😄

Amaranth ( ) posted Fri, 10 November 2017 at 2:39 PM

PrestonW posted at 9:39PM Fri, 10 November 2017 - #4317748

You are correct. PayPal is having issues communicating with our site today. I have verified and marked your order as paid. 😄

Thank you Preston


Amaranth3D

jennysmi ( ) posted Fri, 10 November 2017 at 2:43 PM

My order 113094970 has the same issue..

PrestonW ( ) posted Fri, 10 November 2017 at 2:53 PM

Your order is marked as paid also. You should have access to download now. 😃

jennysmi ( ) posted Fri, 10 November 2017 at 3:25 PM

PrestonW posted at 3:25PM Fri, 10 November 2017 - #4317752

Your order is marked as paid also. You should have access to download now. 😃

Thanks Preston!

maxarader ( ) posted Sat, 11 November 2017 at 12:12 PM

Same issue here. Waited an hour - no change in status. So I'm writing here.

maxarader ( ) posted Sat, 11 November 2017 at 12:26 PM

Ok. Now it shows as paid.

midage32065 ( ) posted Sat, 11 November 2017 at 2:07 PM

Transaction 113095664...Paid PayPal...Still pending...

midage32065 ( ) posted Sat, 11 November 2017 at 2:21 PM

Thank you

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