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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 13 2:00 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: prduct refund

NathyDesign opened this issue on Nov 15, 2017 · 7 posts
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NathyDesign ( ) posted Wed, 15 November 2017 at 8:36 AM · edited Tue, 14 January 2025 at 6:29 AM

Hi,

I send mail and message to renderosity marketplace admin to ask a refund after a purchase. I contact vendor too and renderosity don't answer me... i send screen, number purchasing and nothing...

Nathalie

PrestonW ( ) posted Wed, 15 November 2017 at 9:34 AM

Hi,
The vendor needs to email us at store@renderosity.com telling us to refund you and providing the order number to us

Preston

NathyDesign ( ) posted Wed, 15 November 2017 at 10:03 AM

I send two mail at store@renderosity.com and i have not news.

jennblake ( ) posted Wed, 15 November 2017 at 10:09 AM

send your email to jennblake@renderosity.com and I will see if I get it. 😄

NathyDesign ( ) posted Wed, 15 November 2017 at 10:29 AM

ok i send you an email.

jennblake ( ) posted Wed, 15 November 2017 at 12:44 PM

I haven't received one yet if you sent it. Maybe send me a sitemail..and give me the address you are sending from so I can whitelist it please? 😄

NathyDesign ( ) posted Wed, 15 November 2017 at 2:16 PM

ok

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