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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: Missing BOGO Item for Order# 113113415

Borgtrekker12 opened this issue on Dec 20, 2017 · 6 posts
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Borgtrekker12 ( ) posted Wed, 20 December 2017 at 10:02 AM · edited Thu, 07 November 2024 at 8:36 AM

Hi, purchased Prae BOGO item: Prae-Infinity Outfit For G3/G8 Daz yet to date have not received my free content.

Please look into and advise. Thanks. Wade

PrestonW ( ) posted Wed, 20 December 2017 at 11:03 AM

Hi Wade,
The only reason you wouldn't have received one is if you already owned all the possible freebies.

Preston

Borgtrekker12 ( ) posted Wed, 20 December 2017 at 1:29 PM

Hi Preston, according to my purchases record for Prae I have only bought 5 of their products including this purchase and with all their content I find it difficult to believe that the freebies offered match the 4 previous items I purchased... Is there any way to verify what the free items were and list them here so I can match them to my purchases? Unfortunately their BOGO offer is no longer listed.

Thanks for anything you can do to assist with this issue.

Wade

PrestonW ( ) posted Wed, 20 December 2017 at 2:05 PM

At this time I cannot gift you any of their items but I can offer you a $5 Gift Certificate if that helps?

Borgtrekker12 ( ) posted Thu, 21 December 2017 at 12:18 AM

OK, I will accept your offer of the $5 GC in lieu of said BOGO freebie.

Many thanks.

PrestonW ( ) posted Thu, 21 December 2017 at 9:46 AM

Hi Wade,
You will find your GC in your 'Gift Certs' tab under 'My Account'. Again I want to apologize for the inconvenience.

Preston

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