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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: DazStudio 2018 Grab Bag issue


Trollschlumpf ( ) posted Fri, 11 May 2018 at 12:59 PM · edited Fri, 10 January 2025 at 3:59 PM

Instead of the free random item my order still shows the "DazStudio 2018 Grab Bag - FREE PRODUCT" item. Order # 113180341


jennblake ( ) posted Fri, 11 May 2018 at 1:06 PM

We are looking at it now. Give us a few minutes. 😄


mrfrosty ( ) posted Fri, 11 May 2018 at 1:14 PM · edited Fri, 11 May 2018 at 1:17 PM

same thing here...two purchases and no freebie on either

Order #: 113180344 · Purchased on May 11, 2018 Order #: 113180337 · Purchased on May 11, 2018


jennblake ( ) posted Fri, 11 May 2018 at 1:34 PM

Yes. We have that fixed now..and are working to get all of the orders previous to it being corrected set correctly. 😄 Will be just a little bit.


PrestonW ( ) posted Fri, 11 May 2018 at 2:19 PM

Hi, If you go pick out a product that is showing in the thumbs on the article page. We will gift those to you.


mrfrosty ( ) posted Fri, 11 May 2018 at 3:33 PM

These are the two I would like https://www.renderosity.com/mod/bcs/phantasm-hair-for-g3/117415

https://www.renderosity.com/mod/bcs/jinx-boots-for-g3/116825


PrestonW ( ) posted Fri, 11 May 2018 at 3:41 PM

I have gifted you these items. You will find these in the 'Gifts' section of your account 😃


mrfrosty ( ) posted Fri, 11 May 2018 at 4:38 PM

THX


fast1eddie1 ( ) posted Fri, 25 May 2018 at 7:19 PM

Hello,

in my order# 113187783

I just experienced the same missing FREE PRODUCT for the Grab Bag Event - 2nd Round. I had no problems in my previous orders today. Any assistance would be greatly appreciated. Thanks!


PrestonW ( ) posted Fri, 25 May 2018 at 7:28 PM

This usually happens if you have all of the free items that are available.


fast1eddie1 ( ) posted Fri, 25 May 2018 at 7:42 PM

Hello again,

My order# 113187802 also did not receive a free item and a quick perusal of the items shown under:

"Below you may check a few of the DS Grab Bag Gifts:"

there were several items I checked to verify that I do not have. It would be unfortunate if some of the items shown were not in fact available for this 2nd round.

Thanks.


PrestonW ( ) posted Sat, 26 May 2018 at 8:50 AM

If you send me a couple of those items that you do not have. I will be happy to gift those to you 😃


fast1eddie1 ( ) posted Sat, 26 May 2018 at 2:41 PM

Hi and thanks for the help,

If possible I'd like these 2 items from the Grab Bag listings:

https://www.renderosity.com/mod/bcs/dark-age-helms/117986 https://www.renderosity.com/mod/bcs/loyalty-for-skull-crusher-outfit/120528

Thanks very much!


T0mcat00 ( ) posted Sat, 26 May 2018 at 6:12 PM

Small problem with my order #113188676

I received the Material ADDON for the Alion Suit (https://www.renderosity.com/mod/bcs/?ViewProduct=124155) through the Grab Bag. As I don't own the Alion Suit and also don't use G8F yet, this seems like a waste of a really great looking product to me. As it is a texture set for a G8F geoshell I'm not sure if I would be able to find a way to use it on a G3F geoshell or a G3F bodysuit... So would it be possible to exchange this product for any of https://www.renderosity.com/mod/bcs/to-dye-for---universal-iray-shaders/119858 or https://www.renderosity.com/mod/bcs/male-emotions-for-genesis-8/122873 or https://www.renderosity.com/mod/bcs/flirty-girl-poses-for-g3f-and-g8f/123037

Or if there is a way to use the addon's textures on a G3F, please give me a hint....


PrestonW ( ) posted Sat, 26 May 2018 at 11:07 PM

fast1eddie1 You will find your items in the "Gifts" area of your account 😃


PrestonW ( ) posted Sat, 26 May 2018 at 11:08 PM

T0mcat00 The system is not set up to do exchanges. I am sorry that you can not use your free item.


T0mcat00 ( ) posted Sun, 27 May 2018 at 6:09 AM

No problem... Grab Bag is a gamble system and sometimes you don't win ;)


FlagonsWorkshop ( ) posted Sun, 27 May 2018 at 4:00 PM

I actually participated in this one. Bought a $100 gift certificate and used it one item at a time. Got a couple of things I would have bought at some point... maybe ;) Not sure what I am going to do with the M3 clown character. Haven't rendered one of those in a long, long time.


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