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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: changing email trouble. Need help NOW!

Shawn21 opened this issue on May 18, 2018 · 7 posts
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Shawn21 ( ) posted Fri, 18 May 2018 at 3:42 PM · edited Fri, 22 November 2024 at 11:55 AM

I have changed my email here at Renderosity. I was told it had been successful & I would receive an email at my new address with a link in it. That was at least 2 hours ago & I have not received any email. It was not in the SPAM folder either.

Since I want to make some purchases today, I need help ASAP.

Thank you!

Shawn21

PrestonW ( ) posted Fri, 18 May 2018 at 4:07 PM

Hi, Email me at prestonw@renderosity.com with your updated email address and I will make sure it is updated in the system.

Shawn21 ( ) posted Fri, 18 May 2018 at 4:31 PM

That worked Preston! 😄

Shawn21 ( ) posted Mon, 11 June 2018 at 9:56 AM

My email has now been successfully updated at Renderosity, BUT I am still getting none of the newsletters that I have checked to receive. Since I can find no other place to enter my new email address, so that I will start receiving the newsletters again, can someone please help?

Thank you!

PrestonW ( ) posted Mon, 11 June 2018 at 11:37 AM

I just checked and your email is on the mailing list so I am not sure why you aren't receiving it. Have you checked your spam/junk folder?

Miss B ( ) posted Mon, 11 June 2018 at 11:44 AM

There was no Renderosity email today, at least not yet. I don't recall how often they're sent out every week, but I'm fairly sure it's not daily.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

Shawn21 ( ) posted Mon, 11 June 2018 at 1:27 PM

Thanks for your reply.

There is nothing in my Spam folder, but I just checked again to see if I could find anywhere else the newsletters could be hiding. And I found a place where "Promotions" could be turned on & there they were. What a relief!

Sorry I bothered you.

Shawn21

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