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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Overcharge on purchase.

packmaster opened this issue on Jun 17, 2018 · 4 posts
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packmaster ( ) posted Sun, 17 June 2018 at 12:22 AM · edited Sat, 16 November 2024 at 8:41 PM

Can't find a customer support ticket system here, if there is one a link would be nice. Anyway, just (30ish minutes ago) hit purchase on an order showing $20.50 and got charged $41.00. Missed roll-over on sale by seconds I assume. Where do I go to sort this. Thanks for any help.

ashleyb ( ) posted Sun, 17 June 2018 at 7:24 AM · edited Sun, 17 June 2018 at 7:25 AM

I'm looking into your order right now to see what happened. I will sitemail you as soon as I can sort this out.







jennblake ( ) posted Sun, 17 June 2018 at 10:41 AM

Hi.

Deacon's store sale was from the 12th - 16th. Your order processed at 2 min and 40 seconds after that sale ended. Since the sale lasted for 4 days..I cannot do anything about the sale prices. I have sent you an email about this as well. 😄

packmaster ( ) posted Sun, 17 June 2018 at 11:55 AM

Thanks jennblake. Received and replied to. Out.

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