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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

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Subject: my old Purchase History

zett opened this issue on Oct 28, 2018 · 7 posts
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zett ( ) posted Sun, 28 October 2018 at 5:52 PM · edited Wed, 18 September 2024 at 3:00 PM

after any years I will now new start with Poser. by this way I can't find my old Purchase History at Renderosity. Can anyone help ? greetings from Germany Zett

Miss B ( ) posted Sun, 28 October 2018 at 7:08 PM

Hi Zett, are you logged in with the same User Name/ID as you had used previously? If so, near the top right of this page you should see an avatar and "Hi zett" next to it. If you click on that, you'll find a long list of options, and one of them will say "ACCOUNT". If you click on that, it will take you to your old order history.

That list is shown by Invoice No. and date of your purchases. If there's something in particular you want to find, then just above the list of purchases there should be a link to "Item List". Click that, and you can "search" for the particular item you're looking for.

Hope that helps. 😉

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

jennblake ( ) posted Sun, 28 October 2018 at 7:27 PM

Hi Zett! Welcome back! I have also reset all your downloads so that you can redownload whatever you need. 😄

Miss B ( ) posted Mon, 29 October 2018 at 12:29 AM

Ohhh, good point Jenn. I hadn't thought about the download option disappearing if you haven't been around for a while.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

jennblake ( ) posted Mon, 29 October 2018 at 1:08 AM

It doesn't disappear...if you have downloaded an item more than 6 times it will pop up an error that you have reached the maximum number of downloads for the item.. Resetting the downloads puts that number back to 0. 😄

Miss B ( ) posted Mon, 29 October 2018 at 12:39 PM

Ohhhhh. Good to know.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

zett ( ) posted Mon, 29 October 2018 at 4:50 PM

jennblake and Misss B: Thanks a lot.

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