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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)

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Subject: Refund Request

Giana opened this issue on Feb 26, 2019 · 4 posts
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Giana ( ) posted Tue, 26 February 2019 at 7:06 PM · edited Thu, 18 July 2024 at 11:02 PM

I went looking through my Poser runtime today to see if I had yet to install a recently purchased item. It turns out that I did download it from here, but have not installed it. It was at this time I noticed that the item is actually for DS ONLY. I've not made a mistake like this ever since being a member here, and I feel quite embarrassed about asking about this, but is there a way I can get a refund for the item, or even a store credit? I'll even try spending the credit in the same vendor's store so they don't miss out on the monies. Honestly, I don't render in DS, and I'm still just using Poser7 [yes, yet another embarrassing thing to admit...sigh].

Thank you for your time & consideration.

PrestonW ( ) posted Wed, 27 February 2019 at 9:30 AM

Can I have your order number please?

Giana ( ) posted Wed, 27 February 2019 at 9:53 AM

yes.. i sitemailed you the info. many thanks!

PrestonW ( ) posted Wed, 27 February 2019 at 10:12 AM

Got it 😃

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