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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Paid with store credit but it says purchase is unpaid.

ArtByMel opened this issue on Apr 15, 2019 · 5 posts
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ArtByMel ( ) posted Mon, 15 April 2019 at 8:13 AM · edited Mon, 25 November 2024 at 12:57 AM

What happened here? I paid for a purchase with store credit which zeroed out the cost,. but it still tried to make me use a CC or Paypal. Now it says it's not paid, and yet it's marked paid in full. Can you please fix this so I can DL my purchase? Order#: 113327824

********************************************

My store here at Renderosity.

Art By Mel

jennblake ( ) posted Mon, 15 April 2019 at 10:39 AM

That is now marked paid. This is a known issue and only happens with orders that are paid with in-store credit...a rounding issue. Sorry for the trouble. 😄

ArtByMel ( ) posted Mon, 15 April 2019 at 11:49 AM

Thanks for fixing. But to be honest, that is he first time it has happened to me.

********************************************

My store here at Renderosity.

Art By Mel

Store Staff ( ) posted Mon, 15 April 2019 at 11:54 AM
Site Admin

Yes, thankfully it doesn't happen all the time. Very rarely actually. 😄

Store Staff ( ) posted Mon, 15 April 2019 at 11:56 AM
Site Admin

Hi.

Did you receive your serial/registration number yet? If not...send an email to store@renderosity.com and CC jennblake@renderosity.com with your username " showplan" and your order number 113323140 and we can issue that number to you manually.

I am VERY SORRY for the trouble.

JennBlake

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