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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 21 10:34 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Purchased wrong product/ exchange if possible pls

Mik239 opened this issue on May 10, 2019 · 5 posts
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Mik239 ( ) posted Fri, 10 May 2019 at 7:58 PM · edited Sat, 21 December 2024 at 10:22 PM

Hi,

accidentally put the wrong product in my cart,

https://www.renderosity.com/mod/bcs/photo-plants-leafdropper2-for-poser-and-daz-studio/127430/

instead of

https://www.renderosity.com/mod/bcs/photo-plants-leafdropper-for-daz-studio-dforce/126222/

if possible just exchange it in my library please, haven't downloaded it yet, price is the same.

Thank you

CHMedia ( ) posted Fri, 10 May 2019 at 8:18 PM

I am responding to let you know we are looking into this. I will be in touch with you soon.

CHMedia ( ) posted Fri, 10 May 2019 at 8:26 PM

I am new to Store Support, but I believe we can issue a credit if the product has not been downloaded and you can purchase an alternate item. I will reach out to you with more information.

CHMedia ( ) posted Fri, 10 May 2019 at 8:30 PM

I believe you may need to contact the vendor directly. I will sitemail you about order credentials.

Mik239 ( ) posted Fri, 10 May 2019 at 9:45 PM

Thanks for yor efforts, answered your sitemail

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