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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

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Subject: Refund possible?

T0mcat00 opened this issue on May 29, 2019 · 4 posts
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T0mcat00 ( ) posted Wed, 29 May 2019 at 7:08 PM · edited Thu, 16 January 2025 at 10:41 PM

I made some mistake and bought Biscuit's Hair Salon NO3 as I had overlooked the note that it won't work in DAZ. Without the morphs the product is useless for me - even though I would LOVE to have a version of it working in DAZ - and I would like to ask if a refund would be possible and, if yes, how this would have to be done.

jennblake ( ) posted Thu, 30 May 2019 at 9:36 AM

Hi.

You would need to sitemail the vendor and explain that you do not use Poser. They can then approve your refund. Ask them to send an email to store@renderosity.com with the order number and product name to be refunded please. 😄

T0mcat00 ( ) posted Thu, 30 May 2019 at 2:06 PM

Thanks.. I'll try that :)

T0mcat00 ( ) posted Fri, 31 May 2019 at 5:21 PM

Problem was solved - thanks :)

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