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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Paypal not submitting and my gift certificate says already used.

Spit opened this issue on Aug 27, 2019 · 5 posts
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Spit ( ) posted Tue, 27 August 2019 at 4:28 AM · edited Sun, 24 November 2024 at 9:33 PM

I used a $10 gift cert on an order that sat with 'pending....' to paypal submission. I thought I made a mistake so didn't (couldn't) complete the order and closed the browser tab. Filled my cart with same items and tried again. Gift cert said already used. Well, I thought I'd straighten that out later, and tried to submit. Pending..... Is paypal glitching? or? And what can be done re my $10 cert? These prods are on sale or Prime Flash and time sensitive. Thanks.

Spit ( ) posted Tue, 27 August 2019 at 4:42 AM

Urg. Forgot the order number

113383753 PLEASE CANCEL it was the one I tried again and certificate didn't take

113383750 is the order where I applied the $10 certificate

jennblake ( ) posted Tue, 27 August 2019 at 9:49 AM

I have deleted the order that did not have the gift certificate applied. You can go to your account, go to the unpaid order and click the Pay Now button for paypal, complete the transaction and the order should process for you. I checked and there is no payment as of yet in paypal. 😄

Spit ( ) posted Tue, 27 August 2019 at 3:33 PM

Thank you! That worked.

BTW--love the new format of downloading from the order. Thumbnails too. IMO it's brilliant.

jennblake ( ) posted Tue, 27 August 2019 at 4:42 PM

Well thank you. 😄 It's nice to hear that. 😄

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