Hi I was running PPro11.1 on OSX 10.14 and downloaded the 11.2 files today and installed these. Running for first time, the Bondware registration window appears with my details but won't activate. I deactivated the 11.1, so I now have no access to the program at all. Any ideas welcome! Thanks

Have Poser 11 on two comps..One was ok but the other saying reg number iinvalid..Def not user friendly

@biggeralex, did you deactivate before or after you installed ? @Vitachick, the computer which is not ok is it net connected or not? was the second computer already installed with poser or was this a clean installation ?

Hi Vitachick, I didn't deactivate it first.

Sorry, I meant "Hi structure"!

I did not deactivate..Both are desk tops wired..So second is not net connected..Both comps have Poser Pro 2011 and 2014

biggeralex posted at 1:20PM Sat, 21 September 2019 - #4363042

Hi Vitachick, I didn't deactivate it first.

since your issue is on a MAC, I have passed it along to someone who can help.

I'm win10....

@ vitachick, your issue remains unresolved?

my last response was to biggeralex ( they put your name in their response in error )

sry haven't worked on it yet

Thanks structure, just to recap the problem. I am running OSX mojave, I have Poser 10 (physical copy), which is still working, I upgraded it to poser 11 (digital upgrade) and a few days ago upgraded that to poser pro11.1 (via SM download manager), which worked fine. I then updated to 11.2 (via the posersoftware downloader), and on trying to run it I get a message box saying "the grace period for activating has expired" with a prompt to a second message box saying "maximum number of activations for this license has been exceeded, and a prompt to insert serial number or "buy now". The next message box appears to be a Smith Micro one: entering the serial numbers (poser 11 and poser pro 11.1) takes me back to "The grace period for activation has expired"

Hi structure any update on my problem? thanks

biggeralex posted at 5:39PM Thu, 26 September 2019 - #4364066

Hi structure any update on my problem? thanks

I am so Sorry alex, I have had no notification of a response, and I have been a little busy. so I am a PC user, I will try to help by going through the basic steps with you, If this does not work - I will pass it higher up the chain to the devs.

Can you please completely uninstall poser and remove all references to it ( not your runtime ) from your machine and reinstall it. On the pc I use geek uninstaller for this. One of these Mac UNINSTALLERS might work. please contact me by sitemail, to let me know if this works.

I have Poser 11.1 (physical media upgrade version) running under OSX 10.13 (High Sierra).

I'm migrating to OSX 10.14 (Mojave) - I'm doing this via install of Mojave on an external SSD drive so I can keep both versions of OSX (still need some 32 bit apps to run).

I don't know if it's related but today I installed Poser 11.2 on Mojave and I had a hiccup with the installer not being able to connect to the bondware server to even enter my serial no. etc. Basically it installed but wouldn't run. I overcame this by running a VPN and then trying again. So my 11.2 install couldn't connect to the Bondware server unless I accessed through a VPN.

By the way my 11.1 on High Sierra is still running fine - so I can still use both. I didn't deactivate my license at any point.

It sounds like biggeralex's deactivation maybe hasn't "taken" at the Bondware end?

biggeralex, if you still have poser 11.1 installed you could try re-activating and de-activating again? If you don't have 11.1 installed anymore and re-installing 11.2 doesn't solve it, and if Bondware haven't got anywhere with your issue, I would re-install 11.1, re-activate 11.1 and try upgrading again without de-activating...

Thanks structure, thanks ader, I will try this and let you know if it works thanks again

Can I get in on this thread or should I start a new one? I looked for a sticky with "11.2 upgrade issues" or whatever but couldn't find one. I have a problem with my 11.2 upgrade being stuck at the registration screen. Won't accept my password (or email, or username?) I'm on a Mac. Didn't deactivate, didn't realize it was necessary.

Hi false1!

You might be seeing an intermittent problem related to some license/activation server changes currently underway. Perhaps someone with more up to date info can shed some light or give a better response. I've been having a similar issue randomly for a few days. Support has been working on it and I've sent a system log file to them to help find the problem. I'm sure they'll get rid of these issues soon.

Lee

LeeMoon posted at 12:22PM Sat, 28 September 2019 - #4364454

Hi false1!

You might be seeing an intermittent problem related to some license/activation server changes currently underway. Perhaps someone with more up to date info can shed some light or give a better response. I've been having a similar issue randomly for a few days. Support has been working on it and I've sent a system log file to them to help find the problem. I'm sure they'll get rid of these issues soon.

Lee

Thanks LeeMoon, I did a reinstall which fixed the problem... for now I guess. I did expect a few wrinkles in the change over though. So I'll work through it.

Thanks to structure's advice, my Poser 11.2 Mac installation problem is resolved. I had not deactivated my PoserPro 11.1 before installing 11.2, and this resulted in a registration problem (stuck on the bond ware registration/ too many licences screens) I dragged the poser application to Trash and reinstalled 11.2 from the poser software.com .pkg download. All works well now on both Macs which I use. Thanks for the excellent support!

I am glad you got your Issue fixed biggeralex

How on earth do you deactivate in the new version??

there is no deactivate in the new version, see reply @4364184

Well.. so either an install is forever tied to a machine (that eventually will be replaced, loosing that license for all time) or there is a timeout.. or... etc.. I think some clarity is needed here.

Installs are not tied to a single machine. There are many customers using poser 11.2 on 2+ machines

Well good to hear.. not that I'm interested in more than my desktop & laptop :) But I do change computers every 2-3 years...

There may be a limit of 3 at one time - of that I am not sure. - I will get confirmation.