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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Gift Card Disappeared from account

platnumk opened this issue on Oct 10, 2019 · 5 posts
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platnumk ( ) posted Thu, 10 October 2019 at 4:56 PM · edited Tue, 19 November 2024 at 10:35 AM

Last month (September) I converted 500 reward points in to a $5 gift card, Today (10/10/2019) I went to use it but it seemed to have vanished from my account

Kalypso ( ) posted Fri, 11 October 2019 at 2:13 AM
Site Admin

Did you happen to notice what the expiration date was on the GC?

platnumk ( ) posted Fri, 11 October 2019 at 2:21 AM · edited Fri, 11 October 2019 at 2:22 AM

Kalypso posted at 8:17AM Fri, 11 October 2019 - #4366707

Did you happen to notice what the expiration date was on the GC?

No, sorry. But I do remember that it was less than 30 days ago that I converted the 500 reward points to a GC.

Brittany ( ) posted Fri, 11 October 2019 at 9:35 AM

Done. Next time, they expire in 30 days.

platnumk ( ) posted Fri, 11 October 2019 at 1:43 PM

Brittany posted at 7:41PM Fri, 11 October 2019 - #4366751

Done. Next time, they expire in 30 days.

Many thanks for the help, Its much appreciated

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