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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Re: Paid order# 113402854 showing as Unpaid

Borgtrekker12 opened this issue on Oct 15, 2019 · 5 posts
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Borgtrekker12 ( ) posted Tue, 15 October 2019 at 1:16 AM · edited Sun, 24 November 2024 at 4:37 PM

Hi this order was paid today using PayPal yet it continues to show as unpaid... PayPal shows the payment on their Transaction# 23687308T1633334E with payment in full of $15.33. Please look into this and correct my account allowing me to download these paid items.

Thank you for your prompt attention to this matter.

Wade Townsend

Borgtrekker12 ( ) posted Tue, 15 October 2019 at 1:24 AM

Now this same order shows as being paid twice with a 2nd transaction# 8BE15649NN5254719 with the same paid amount of $15.33!!!

Please refund 1 of these payments.

Thanks.

Brittany ( ) posted Tue, 15 October 2019 at 9:45 AM

Hi, I refunded one of your payments for the amount of $15.33. The Transaction ID for PayPal : 07K38126R1579110M. Have a great week.

Borgtrekker12 ( ) posted Tue, 15 October 2019 at 7:49 PM

Payment credited and account back to normal with downloads available on this order... Any idea what happened?

Thank you!!!

Brittany ( ) posted Wed, 16 October 2019 at 9:48 AM

I'm not sure how that happened.

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