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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Merge gift certificates

Naneth36 opened this issue on Dec 30, 2019 · 8 posts
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Naneth36 ( ) posted Mon, 30 December 2019 at 9:44 AM · edited Thu, 14 November 2024 at 10:43 AM

Hi everyone, Could I have my gift certificates merged?

Brittany ( ) posted Mon, 30 December 2019 at 9:48 AM

Hi,

I can't merged your gift certificates because they all expire within 30 days.

Naneth36 ( ) posted Mon, 30 December 2019 at 9:50 AM

Is it because they come from Reward Points ?

Brittany ( ) posted Mon, 30 December 2019 at 9:53 AM

That could be it.

Naneth36 ( ) posted Mon, 30 December 2019 at 9:58 AM

I have to say I'm a bit surprised because it has been done for others customers before. I read it in some previous posts in this forum.

jennblake ( ) posted Mon, 30 December 2019 at 11:16 AM

We can merge purchased gift cards as those expire in 4 years. We cannot merge any that end within 30 days. 😄

Naneth36 ( ) posted Mon, 30 December 2019 at 11:20 AM

Brittany, I've noticed something strange in my account : there are 4 certificates instead of 3. I don't know why. Is it possible for you to make another try with only those finishing by "298", "427" and "806 " ?

Naneth36 ( ) posted Mon, 30 December 2019 at 11:24 AM

OK, jennblake, I understand. I wish you all a Happy New Year.

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