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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 4:03 pm)

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Subject: Problem with Gift Certificate Purchase

chupacabra555 opened this issue on Feb 15, 2020 · 3 posts
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chupacabra555 ( ) posted Sat, 15 February 2020 at 10:19 PM · edited Mon, 25 November 2024 at 5:46 PM

As the subject says, I'm having a problem with a gift certificate purchase.

I made the purchase, and tried to apply it to an item in my cart. For some reason, it didn't acknowledge the certificate, so I reloaded the page, and the item in my cart simply disappeared.

I went back and put it back in my cart, but now it says that I already used the certificate.

Can anyone give me help n fixing this?

jennblake ( ) posted Sun, 16 February 2020 at 10:36 AM

Hi.

There is an order placed for you that is unpaid. It would be the top order under your Account area. It does have the Gift Certificate for $5 applied to the total purchase and the amount you own is the correct amount for that item and the discount applied. 😄

chupacabra555 ( ) posted Sun, 16 February 2020 at 11:27 AM

Thanks for the help :) For some reason, it wasn't showing the gift certificate until I went to pay.

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