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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Purchase problem

MajinBoo opened this issue on Feb 18, 2020 · 3 posts
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MajinBoo ( ) posted Tue, 18 February 2020 at 5:01 PM · edited Fri, 01 November 2024 at 6:27 PM

I already sent an email but I wanted to know if I could speed the process along. I tried making a purchase on a couple of items with my friends card on my account. Got a fraud message and the purchase amount is still pending in her account. Meanwhile my cart still has the two items and I wanted to purchase them before the sale ended. Any suggestions or help would be appreciated.

Brittany ( ) posted Wed, 19 February 2020 at 9:38 AM

Hi, Send me an email at brittany@renderosity.com with your order numbers and purchasing information. I will check it out for you.

Brittany

MajinBoo ( ) posted Wed, 19 February 2020 at 11:02 AM

Thank you I just sent an email with as much info as I can safely provide.

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