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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: An unexpected error has occured (Error code R-8)

Balder opened this issue on Aug 17, 2020 · 5 posts
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Balder ( ) posted Mon, 17 August 2020 at 12:51 PM · edited Sun, 24 November 2024 at 1:26 PM

What went wrong here? My bank stats shows two pending payments of the same amount. And no downloads avaliable.Billing info.jpg

Brittany ( ) posted Mon, 17 August 2020 at 1:11 PM

Hi,

If you push enter more than once, that can happened. I issued you a refund for $23.90 for order #113539645. Your PayPal Transaction ID: 1E936076JJ823794M. Have a great day. :)

Balder ( ) posted Mon, 17 August 2020 at 1:25 PM

I don't have pay pal.

jennblake ( ) posted Mon, 17 August 2020 at 1:28 PM

Paypal is the service we use for all payment processing. Even CC payments. You don't need an account. You will get the refund on your card. 😄

Balder ( ) posted Mon, 17 August 2020 at 1:31 PM

Okay got it.

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