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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 3:12 pm)

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Subject: Download Request

LeChatDesigns opened this issue on Jan 27, 2021 · 6 posts
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LeChatDesigns ( ) posted Wed, 27 January 2021 at 3:43 PM · edited Mon, 23 December 2024 at 10:10 PM
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Good evening!

Lucky me, I've never had a download issue from my first purchase in 2006 until today. I need a download reset for Poisen's "Tribal Blades". When I try, it gives me an "Access Denied" error message. Any assistance is greatly appreciated.

Thank you,

Cat of LeChat Designs

jennblake ( ) posted Wed, 27 January 2021 at 4:38 PM

All set. 😄

LeChatDesigns ( ) posted Thu, 28 January 2021 at 9:02 AM
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Hello,

Wow, I appreciate such a prompt response! Unfortunately, the download link still comes up with an error ? :

"This XML file does not appear to have any style information associated with it. The document tree is shown below."

Tribal Blades Error Message.PNG

"Tribal Blades" by Poisen is the only product download that doesn't work in my purchase history. My purchase history does include items no longer offered for sale in the Marketplace. Please let me know if you need any additional information. With appreciation for all of your time and kind assistance!

My sincere thanks to everyone who works so hard to make Renderosity such a wonderful community! ʕ•́ᴥ•̀ʔっ

Cat ≧◉ᴥ◉≦

jennblake ( ) posted Thu, 28 January 2021 at 9:24 AM

I have downloaded the file and reuploaded to the product. That usually fixes this issue. Please try downloading once more? and sorry for the trouble. 😄

LeChatDesigns ( ) posted Thu, 28 January 2021 at 9:59 AM · edited Thu, 28 January 2021 at 10:00 AM
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Woot! It works! Yay! Doing my happy dance! (っ◔◡◔)っ ❤

t̞͎͍h͙̘͙a̞̙n͙̙̠k̝̟ y̦̪̞o̼͚͕u͎͚̘!͕͔̟

Cat ≧◠ᴥ◠≦

jennblake ( ) posted Thu, 28 January 2021 at 12:13 PM

Happy to help. 😄

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