I was wondering about the transfer of hivewire orders to renderosity. I think I have to email renderosity about this issue. My problem is that I'm unable to access my main gmail account. How do I request it? Should I use my secondary email? Do I need to change my renderosity email to my secondary email before requesting the transfer?

Just send an email to store@renderosity.com with a subject line of "HiveWire Purchases" and tell us the email you used at HiveWire3d to do your purchases...and then tell us what email your account here uses. If you need to change the email on your account here to be able to receive emails...you can do that HERE Check the change password box on that page right below your name.

I can imagine you're being deluged with these requests and this IS something Rendo is nice enough to do for us (Thank You!) That said, what is the "typical" turnaround on these requests? Is there any message sent back to originator letting them know (a) the request has been received and/or (b) that the account update has been completed?

Once again, THANK YOU!!! Ray

Right now we are just gathering the requests. All of the HiveWire3D items are not yet all in the store. After that is completed we will look at how we will be doing these. It may take some time.

Thanks Jenn... have a great weekend!

Thanks for the reply. I just sent the email and reset the email for this account. Sorry for late response.

jennblake posted at 4:38PM Sun, 28 March 2021 - #4415220

Just send an email to store@renderosity.com with a subject line of "HiveWire Purchases" and tell us the email you used at HiveWire3d to do your purchases...and then tell us what email your account here uses. If you need to change the email on your account here to be able to receive emails...you can do that HERE Check the change password box on that page right below your name.

jennblake posted at 4:40PM Sun, 28 March 2021 - #4415590

Right now we are just gathering the requests. All of the HiveWire3D items are not yet all in the store. After that is completed we will look at how we will be doing these. It may take some time.

Will we get confirmation that you got the email?

I sent in my email quite a while ago, and have not gotten a confirmation they received it, but I don't know anyone from the HiveWire site that has gotten confirmation, other than those who have transferred products to the Renderosity store. For those of us who were just members/customers at HiveWire, I don't think they'll do that until all the products have been moved here, or at least that's how it seems to me. I could be wrong.

That is correct Miss B

jennblake posted at 5:20PM Tue, 30 March 2021 - #4415870

That is correct Miss B

Glad to know I got it right. I didn't know for sure, but it just seemed to make sense to do it that way.

Just send an email to store@renderosity.com with a subject line of "HiveWire Purchases" and tell us the email you used at HiveWire3d to do your purchases...and then tell us what email your account here uses. If you need to change the email on your account here to be able to receive emails...you can do that HERE Check the change password box on that page right below your name.

I am pretty sure only about 50 percent of my purchases transferred, for example, almost none of my Songbird ReMix products I bought over there showed up. I am really not sure this will even be happening any more; a bit disappointed.

I sure hope they continue with this, no matter how long it takes.  I downloaded everything before they closed the HW3D store, but it would still be so much better if everything was in my account here.

In 2022, I sent multiple emails and messages to Renderosity about moving the Hivewire purchases over.

I never received any type of response.

It would have been nice to get anything... "We are busy and will write you back in a year." or "Sorry can't do this until after two years passes." or "We can't do this.", but there was no response.

I gave up sending emails and re-purchased the products on Renderosity because they had been updated and the updates were necessary in order to be able to use them.

It left a bad taste in my mouth and turned me off to buying things at Renderosity.
There are some great products here that I can't get at the DAZ store, and I buy about 1% of what I would like to due to this bad experience.

In 2022, I sent multiple emails and messages to Renderosity about moving the Hivewire purchases over.

I never received any type of response.

It would have been nice to get anything... "We are busy and will write you back in a year." or "Sorry can't do this until after two years passes." or "We can't do this.", but there was no response.

Please put in a support ticket to the following link below. Are team has change in the last year and your email may have overlooked. The support ticket system was designed to better serve you.

https://support.renderosity.com/

I gave up sending emails and re-purchased the products on Renderosity because they had been updated and the updates were necessary in order to be able to use them.

It left a bad taste in my mouth and turned me off to buying things at Renderosity.
There are some great products here that I can't get at the DAZ store, and I buy about 1% of what I would like to due to this bad experience.

Miss B posted at 12:52 AM Wed, 1 November 2023 - #4477125

I sure hope they continue with this, no matter how long it takes.  I downloaded everything before they closed the HW3D store, but it would still be so much better if everything was in my account here.

me too, i still wait for updated products, and since i can barely afford to buy NEW products, i certainly won't buy my hivewire stuff once again... it's not serious this way of dealing with the situation. i don't want to be the bad person here, but accepting to host vendors and products from hivewire came with a responsibility, and i really don't feel like it's been taken seriously.