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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 27 1:22 pm)

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Subject: Order #113740689 still marked as unpaid, despite Paypal claiming payment

Firestorm0131 opened this issue on Nov 13, 2021 · 5 posts
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Firestorm0131 ( ) posted Sat, 13 November 2021 at 9:55 AM · edited Fri, 10 January 2025 at 1:22 PM

I can't download the items in my order (#113740689) as it is still marked as unpaid, even though I got the confirmation email from Renderosity and the payment has been accepted by Paypal.

esper8 ( ) posted Sat, 13 November 2021 at 10:21 AM

Got exactly the same thing here

jspade ( ) posted Sat, 13 November 2021 at 11:15 AM

Same here for order  113740518, placed 11/12 at 21:44 PST.

pc_artist ( ) posted Sat, 13 November 2021 at 11:53 AM
i also have the same problem with 2 orders..

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" The Only Limit is your imagination "

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jennblake ( ) posted Sat, 13 November 2021 at 3:03 PM

Hello.

Sorry about the wait. Paypal sent a notice late last night they had issues with sending payment notifications. I have now marked those orders as paid for all you and it is available for download. 


@esper8 - you paid twice for the same order. I have refunded the second payment on Transaction ID: 861272868X0737251



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