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Welcome to the MarketPlace Customers Forum

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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 24 11:50 am)

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Subject: Possibly billed twice for an order

Tuli opened this issue on Jan 01, 2022 · 3 posts
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Tuli ( ) posted Sat, 01 January 2022 at 7:25 PM · edited Mon, 03 February 2025 at 8:01 PM

I placed an order this evening and recevied an error message:  An unexpected error occurred. Your order could NOT be completed, but you may have been charged. Please contact store staff for a refund. (error code: R-4).

I received two emails confirming my order and I think I may have been charged twice. Order number is 113769983. I still want the products, just prefer not to have to pay twice. :) 

Thank you in advance for looking into this. 

jennblake ( ) posted Sun, 02 January 2022 at 12:09 AM

Hello.

I sent you a refund for that second payment on Transaction ID: 6PC74599JD388012S. I have also deleted the empty order from your account. 

Happy New Year!

Tuli ( ) posted Sun, 02 January 2022 at 7:01 AM

Thank you! :)

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