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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 3:12 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order Malfunction: Store or Payment Method Issue

LeChatDesigns opened this issue on Jan 29, 2022 · 3 posts
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LeChatDesigns ( ) posted Sat, 29 January 2022 at 8:57 AM · edited Tue, 24 December 2024 at 3:14 AM

Hello, Helpful Person:

I tried to place an order at approximately 9:30 EST for "DM's Enchanted Glade".  It did not complete in the store, but the transaction shows as pending twice on my payment method.  I strongly suspect it is an issue with that particular payment method.  If it's possible from your side, please cancel both transactions on that payment method.  I will try again with a different payment method once the pending status clears.  Please let me know if you need further information, and I will provide it privately.

Many thanks,

Cat of Le Chat Designs


jennblake ( ) posted Sat, 29 January 2022 at 5:05 PM

Hello.

If you get an error during checkout using a credit/debit card the amount you see as pending will not be charged. As no order was created we have no way to do anything further. Those are HOLDs on your card and will drop-off automatically in 3 - 5 days. 😄

LeChatDesigns ( ) posted Sat, 29 January 2022 at 7:51 PM

Perfect!  Thank you so much!  

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