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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 16 12:29 pm)

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Subject: Unpaid order but confirmed on Paypal

Gisellegg opened this issue on Feb 13, 2023 · 4 posts
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Gisellegg ( ) posted Mon, 13 February 2023 at 7:05 PM · edited Mon, 09 September 2024 at 1:31 PM
I just bought a product and it shows as "unpaid" in my account, so I'm unable to download it. However, it was successfully charged to my PayPal. This is the first time this has happened, so I hope it can be resolved as soon as possible.

My Renderosity Order number is: #113939968
My paypal transaction ID is: 7962628782456094M

For context, I used a gift certificate of $5 USD and then used Paypal to pay the rest. However, in trying to apply the gift certificate, I ended up with three different orders(##113939965 and ##113939958 are wrong and it would be great if they can be deleted), but this last order (#113939968) is the one that got charged yet still says it's unpaid.

Can someone please take a look at what's going on? I sent an email with all this information as well as screenshots to the store email address as well.

Sincerely,
~Giselle

HotLime3D ( ) posted Mon, 13 February 2023 at 8:23 PM · edited Mon, 13 February 2023 at 8:24 PM

I am also having this problem.

I paid with store credit, and it is showing 0 balance but am unable to download. Ordered on February 13, 2023 | Order# 113940024 

please help.

Catmandus ( ) posted Tue, 14 February 2023 at 7:01 AM

Same here.

Gisellegg ( ) posted Tue, 14 February 2023 at 1:04 PM
I got my order resolved today via email, thanks! 

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