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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: Can't place order.

bwldrd opened this issue on Feb 23, 2023 · 21 posts
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bwldrd ( ) posted Thu, 23 February 2023 at 11:20 AM · edited Wed, 20 November 2024 at 7:45 AM

I am unable to place an order.  Click the button, and it just sits there cycling.  I've tried in 2 different browsers with same result.

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Consider me insane if you wish, but is your reality any better?

jennblake ( ) posted Thu, 23 February 2023 at 11:41 AM

Hi.

We have been working on that area this morning. can you try once more? if it does not work for you, please tell me the browsers you have tried...and if possible tell me the type of payment you are using. CC or PP. 😄

jennblake ( ) posted Thu, 23 February 2023 at 11:46 AM

Ok Hold tight. We have located the issue and fixing it now. 😄

jennblake ( ) posted Thu, 23 February 2023 at 12:01 PM

Hello.

 

Thank you for reporting this issue. We believe this is fixed now. Would you please try once more?

 

Regards,

 

Jenn

lwperkins ( ) posted Thu, 23 February 2023 at 12:11 PM · edited Thu, 23 February 2023 at 12:11 PM

Same partial issue here (Credit card works, so no action needed). PayPal is not working at all for me, but that could be on PP end.

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jennblake ( ) posted Thu, 23 February 2023 at 12:24 PM

The paypal issue should be resolved. 😄 

bwldrd ( ) posted Thu, 23 February 2023 at 12:28 PM

All good now.

Thank you very much.

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Consider me insane if you wish, but is your reality any better?

lwperkins ( ) posted Thu, 23 February 2023 at 1:17 PM

Good news!

lwperkins ( ) posted Fri, 24 February 2023 at 2:28 PM

I just want to add that I was able to buy something today with my store credit! So happy it works again!

Centenox ( ) posted Fri, 24 March 2023 at 7:39 PM

I have this same problem right now with my CC. I hope don't lose the actual deals... will end soon...

hornet3d ( ) posted Sat, 25 March 2023 at 6:30 AM
Centenox posted at 7:39 PM Fri, 24 March 2023 - #4459507

I have this same problem right now with my CC. I hope don't lose the actual deals... will end soon...

I have the same issue while trying to use a CC.  Thankfully it was a low cost item so the saving is minimal but it is very worrying with the release of Poser 13 set for the coming week.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

jennblake ( ) posted Sun, 26 March 2023 at 1:24 PM

This should be working for you. If it is not please let me know. 😄

hornet3d ( ) posted Mon, 27 March 2023 at 10:00 AM
jennblake posted at 1:24 PM Sun, 26 March 2023 - #4459627

This should be working for you. If it is not please let me know. 😄

Thank you for that, the item I was trying to buy is no longer on sale so I will keep my fingers crossed and hope it works on Thursday when I attempt to buy Poser 13.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

hornet3d ( ) posted Tue, 28 March 2023 at 4:43 AM
jennblake posted at 1:24 PM Sun, 26 March 2023 - #4459627

This should be working for you. If it is not please let me know. 😄

There was another product went on sale that I liked so I purchased that and it all went well.  Thank you for your help in this matter.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

jennblake ( ) posted Tue, 28 March 2023 at 2:04 PM

Great news! 😄

hornet3d ( ) posted Thu, 06 April 2023 at 4:44 AM

Unable to place order in marketplace as it will not allow me to input Credit Card Details.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

nanner ( ) posted Thu, 06 April 2023 at 6:14 AM

I'm having payment problems as well.

The personal/contact information automatically populated in the first payment tab with no problems; however, I cannot enter credit card information in the second payment tab. In frustration i clicked the paypal button which took me to paypal. I could not complete the transaction as a guest, however ( im not a member nor will I become one). 

So, basically two issues:

1. the credit card information can not be entered

2. Since I started the paypal route, can that be undone?


fred333 ( ) posted Thu, 06 April 2023 at 6:27 AM

Hi,

   I have just tried again and the problem remains.  Unable to pay by card.  I'm using Firefox with Window 10.

dim357 ( ) posted Thu, 06 April 2023 at 7:45 AM
jennblake posted at 1:24 PM Sun, 26 March 2023 - #4459627

This should be working for you. If it is not please let me know. 😄

As of right now, the credit card option is still not working

fred333 ( ) posted Thu, 06 April 2023 at 9:23 AM

it has worked for me now.

jennblake ( ) posted Thu, 06 April 2023 at 9:43 AM

This was corrected this morning. Very sorry for the trouble. 

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