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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 16 12:29 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Double billed and no downloads


LeeMoon ( ) posted Tue, 14 February 2023 at 9:02 AM · edited Sun, 15 September 2024 at 6:41 AM

I just attempted to purchase a number of items in my cart this morning.

The store showed an error message about the CVV2 code not matching.  I retyped all my acocunt info and tried again.  Same error showing on the 2nd attempt. All the payment info was correct both times.

And now...

I have 2 charges showing up at my bank instead of 1 and there are no download links.  The cart still shows I haven't completed my order.

Very frustrated at this point. :(

I have a screen capture of the error message and will definitely want a refund on one of the payments taken from account.  Or both if the items I paid twice for don't show up.

Lee



LeeMoon ( ) posted Thu, 23 February 2023 at 5:10 PM

Thank you to Jenn, Carolyn, and the web/commerce team for fixing the marketplace payment process for credit/debit cards!

Worked like a charm just now and I have all my purchased items downloaded.

So very, very happy!  Good job to everyone involved and please (as always) pass along my appreciation and thanks for a job well done, to those in charge.

Have a superb day. :)

Lee



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