Why does the merchant get to approve comments? This is why you have to search long and hard to find any negative comments in the MarketPlace. This is a bad policy.

If you look through the archives, you'll see numerous threads on this issue. I'm a strong supporter of merchants' rights concerning their marketing and advertising. I also strongly support giving the merchants a chance to fix any problems anyone may have, thus negating the need for negative comments. It stops flames, and cross-posting, and keeps merchants striving for excellence. This is just my opinion of course, and I respect the fact that some people don't agree with me. I just wanted to point you to the archives, so that you get a better feel for both sides :) Peace, take care. Styxx

I've read some of the other discussions about this, but I think it needs to be addressed again. If they don't want to have two-sided comments then they shouldn't have any at all. I understand a comment should be removed if it's inappropriate, but letting the merchant approve each comment just isnt right. Just go through the marketplace. I think I've seen one negative comment.

I agree totally with Styxx on this one.. What business would allow anyone to post a negative comment about their product at their place of business? This is just what you have suggested be allowed.. When advertising a product you only ever see the 'positive' input from customers.. be the add in the print media, newspaper, on radio or tv. You can bet your bottom $ that the negative comments have been filed in the never to be seen again folder. Having said that ... If someone were to post a negative about one of my products I would make sure that the problem was fixed, whatever it is, make sure the customer is satisfied with any changes or updates and make sure never to repeat the problem again. Would I display it for all to see.. Probably not; but then I have yet to get a negative comment.

"If someone were to post a negative about one of my products I would make sure that the problem was fixed, whatever..." Too bad every artist doesn't take the same approach as you.

markdc - thank you for your comments. As Styxx mentioned there have been several past discussions about how the customer comments should be set up. If we receive feedback from more members and merchants that would like to see the system changed, its certainly something we can look into. yvette renderosity admin

""Too bad every artist doesn't take the same approach as you. "" The good ones do. The ones who get a lot of repeat business, and the ones who really care about more than just the money. The ones who care about their reputations. If you are leery about purchasing from someone just because there are no negative comments about their items, then just ask around to those people who have purchased that item. But to be upset because there's no bad press? I don't think it needs to be changed at all, Yvette. Peace, take care! Styxx

So how do you know who the good ones are if they all have have positive comments? Are they all good? I think it needs to be changed. What happened to the customer always being right?

If they have good comments, chances are... it's good. But you can IM or email some of those buyers and ask. See, this is our storefront. The comments are the testimonials in our windows. I have never walked past a store that had "Buy this! It doesn't fit right, and is terribly packaged, overpriced and useless!" on a big placard for all to see. The customer IS always right (theoretically), which is why those merchants who care will bend over backwards to help, to straighten out any problems or inconveniences. Anyway, that's all I can say, my face is blue G. Have a great night!

Other sites that sell some of the same models don't have this restriction, so it's not unheard of.

Irrelevent. Look, I'm sorry I don't agree with you, and that you can't see the reason for having the feedback option set up this way. It's obvious neither of us is going to change their minds, and so this is it for me. I'm not debating it anymore. I urge people to look around, research the item they want to buy. See if the vendor in question has free stuff - that's a good indication of what you'd get from them in their store. What more can I say? Try telling Microsoft or Nintendo or McDonalds to stop advertising only good things about their products, to include negative stuff too. It sounds absurd when you think of the big guys, doesn't it? Why should we small guys be any different? There shouldn't be a double standard on marketing practices, just because a few people want it. Okay. I said enough G and I meant it. I'm going to stop typing right now! Peace!

It's not irrelevant because I can go buy the same things at other sites that do allow feedback. The difference with Microsoft is you get to try out their software before you buy it. It doesn't work that way here.

And I'm not trying to convince you. I'm trying to convince the people who run the site.

Well there are other forums where you can post your concerns about a product, and where other users can view those concerns... Just like in real life... not that long ago there was this thing on the news about McDonald's selling a "Deep Fried Chicken Head"... a lady ordered some chicken wings, and in the package there was a chicken HEAD that had been deep fried... now you're not going to find a big sign at McDonald's saying "Buyer Beware, Product May Contain Chicken Heads", but if you're really concerned about buying chicken wings from McDonald's and you do your research you will find newspaper articles, and newscast footage of a deep fried chicken head... I can't really say what I'd do if someone posted negative comments about my Marketplace items (well item there's only one) because it was just released today and no one has bought it yet, let alone commented on it! But if I were to get a negative comment, I'd first see what I could do to fix it... if it's not fixable, then I probably would let the comment be shown on the item page, with my own comments on the issue so that any future purchasers would get as much info as they can, and make an informed decision... but if it's something that can be fixed, I'd do so, and make sure that anyone who already has purchased it get the update, and that any future customers get the most recent version... So my point... I lost it there with the whole chicken head thing... if you find a product lacking, get in touch with the creator, see if they can fix it, or if they don't responde, post to the forums... let people know what it is that you don't like about the product, either the person will take care of it, or their sales will suffer... if they don't care enough about their merchandise then people will stop buying... shrug I'm done rambling now. :)

Well Feedback is just what it is. Info given back to the vendor relating to his product. Whether is good or bad, it should always be the the vendor's choice to make this feedback public. No store in the internet will let you try their 3D models before you buy. They will give you a few freebies to try out, but not the actual models from their catalog. The feedback feature is a direct conection between the customer and the vendor. If you buy something and feel it has a flaw, give feedback to the vendor and I'm sure he wil do all possible to correct this flaw and make you satisfied with his product. In the end, you both benefit.