Sheesh! After waiting anxiously all day for UPS to arrive, I rushed upstairs to install Carrara. Slight problem, though. The serial number they gave me is invalid and I can't get anywhere on the installation. I called MC at 4:45 p.m. and was told that I had called after business hours (5:00 p.m.) I have typed in the serial number they gave me a dozen or more times and it's a no go. Was curious if anyone else has had this problem. Marybeth

Marybeth, I havent had that problem or heard of it. Im on the Carrara mailing list and I havent seen any posts with this problem. I think it is case sensative and make sure Zero's and the letter "O" arent being entered in wrong. Sorry to hear this. Clint

Clint, Thanks for answering. I've tried it every which way I can think of but it still won't work. I guess I'll just have to call them tomorrow and see what the heck is going on. Thanks again. Marybeth

Clint, I called MC this morning and yes, there was definitely a problem with the serial number. They had sent the Windows program (as ordered) but sent the serial number for a Mac. Doh! Whew....I thought my blondeness was showing again ;-) After they gave me the correct serial number, it installed perfectly. Thanks again for your help. Marybeth

YES! Glad you got it fixed. Now enjoy that new SW.. ;) I have also heard of CD's missing from a shipment. As well as the wrong platform CD being sent out. (MAC or Windows) Thanks for the follow up post! Clint