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Vue F.A.Q (Last Updated: 2024 Oct 26 8:50 am)





 


Subject: Time out?

smallspace opened this issue on Apr 03, 2002 · 12 posts
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smallspace ( ) posted Wed, 03 April 2002 at 10:20 AM · edited Wed, 13 November 2024 at 11:27 PM

Has anyone of the "you know who's" had your "you know what" from E-On time out as of April 1st? I did and haven't gotten a response from Steve Bell. I've actually had to reset the date on my computer back to March in order to keep using the "you know what". -SMT

I'd rather stay in my lane than lay in my stain!

sittingblue ( ) posted Wed, 03 April 2002 at 11:11 AM

I got my you-know-what downloaded successfully. However, I wrote Steve an e-mail, and I haven't gotten response in several days. I was wondering if the you-know-what was a patch or full-update. Charles

Charles

audity ( ) posted Wed, 03 April 2002 at 11:48 AM

I guess I wasn't lucky my "you-know-what" was already outdated when I installed it on monday !!! :(

I wrote also an e-mail and no response...

Eric

MikeJ ( ) posted Wed, 03 April 2002 at 12:01 PM

Setting the clock back works, but I worry about what that might mess up. Hopefully a new "you know what" will be coming up you know when.... ;)


spnnrmn ( ) posted Wed, 03 April 2002 at 12:07 PM

I have had several e-mails over the past several days go unanswered. I even called and all I got was an answering machine. And all I am trying to get is the shipping number for my Vue order. hmmmmmmmm.............

MikeJ ( ) posted Wed, 03 April 2002 at 12:14 PM

spnnrmn, where did you order it from, the US, or Europe?


spnnrmn ( ) posted Wed, 03 April 2002 at 12:22 PM

I ordered it from the web page, last Thursday. The confirmation email was in English, so I assumed it was that US.

Varian ( ) posted Wed, 03 April 2002 at 3:09 PM

spnnrmn, just so you know, the topic in this thread is unrelated to E-on's ordering/shipping. Ordering Vue via the website means you've ordered through France. Typically it takes about 2 weeks to receive the order to the US, usually a bit less than that to European countries.

e-on ( ) posted Thu, 04 April 2002 at 8:08 AM

Tne new "you know what" has been released :-) You should have received a message letting you know. Please contact me directly if you didn't.

Varian: US and Canada orders (including online orders) are handled in Oregon, European orders are handled in Paris/France.

Spnnrmn: sorry to hear your questions remained unanswered. Who did you write to? What is your order number? I will try and find your tracking Nr for you. FYI, we are setting up a new order tracking system so that you will be able to monitor your orders and get tracking information in real time. Coming soon...

Steve.

spnnrmn ( ) posted Thu, 04 April 2002 at 10:09 AM

Steve, Thanks for the offer, but as Varian pointed out above, I ended up posting in the wrong place, though the first message sure sounded like an order/shipping issue. Very late yesterday, after many emails and such,E-On sent me an answer and things are back on track now.

Varian ( ) posted Thu, 04 April 2002 at 11:33 AM

Glad you got a response, spnnrmn! Steve, thanks for updating me on the changes re ordering. I hadn't realized the US/Canada website orders were now passed along to the US dept, but it sure seems like a sensible way to set it up. :)

EricTorstenson ( ) posted Sat, 06 April 2002 at 1:39 AM

2 weeks. Wow! I ordered mine from DAZ and it showed up a couple of days later (and I think it was the week before christmas). eric

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