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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 04 4:57 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Visa purchase problem

DanR opened this issue on Aug 28, 2002 · 4 posts
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DanR ( ) posted Wed, 28 August 2002 at 5:27 PM · edited Wed, 05 February 2025 at 12:08 AM

Hi I'm trying to order an item from the store with my Visa card, but every time I submit the order I get a response saying that neither my address nor zip code match. I'm in the UK and have entered the address and postal code correctly, ensuring that all required fields have been completed. I've not had this problem at any other site. Any ideas?

ClintH ( ) posted Wed, 28 August 2002 at 6:27 PM

Yes - We use the AVS system for security. Some smaller banks and credit unions dont support this feature. As well as some international banks. We can process your order manualy if you like. Just let us know. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

DanR ( ) posted Thu, 29 August 2002 at 12:39 AM

Yes, please. What do I need to do?

ClintH ( ) posted Thu, 29 August 2002 at 5:15 AM

You can give us a call at 866-220-2949 and press 0. M-F 10:00am - 6:00pm eastern time. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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