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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problem Ordering

jade_nyc opened this issue on Nov 25, 2002 ยท 8 posts
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jade_nyc ( ) posted Mon, 25 November 2002 at 8:52 PM ยท edited Fri, 08 November 2024 at 7:15 PM

Hi all! I'm having my usual problem ordering from the store. I sent an email to JenyK and payments@renderosity.com about 3PM this afternoon. It's been about 7 hours now - do you think anyone could help me with this today? Thanks in advance. Janet Otremba

caleb68 ( ) posted Tue, 26 November 2002 at 2:20 AM

order problems should be sent to store@renderosity.com rather then payments@renderosity.com, that might be a good reason why you haven't recieved a reply back yet ;) hope that helps you get a faster reply. Generally i see them telling merchants who have problems recieving there payments to contact the payments@renderosity one.

jade_nyc ( ) posted Tue, 26 November 2002 at 7:24 AM

well the error message I receive always says to contact payments@renderosity.com - maybe they should change that then? it's 8:30AM the next day and I still have not received an email or any help with my order. Perhaps I should contact the merchants personally and see if I can cut out the middle man?

ClintH ( ) posted Tue, 26 November 2002 at 7:26 AM

You should get a response before noon today. The office hasnt opened up yet. Its 7:30am where it is located. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

jade_nyc ( ) posted Tue, 26 November 2002 at 7:41 AM

Thanks Clint - I know the store isn't open yet, but I wrote to you guys yesterday at 3PM. The server is having a problem with my address again. I tried the things that JenyK suggested and they didn't work. So everytime I've ordered for the past year I have to contact you guys. I'd prefer not to, I'm sure you guys have much better things to do then process my order - but I have no choice.

StaceyG ( ) posted Tue, 26 November 2002 at 9:59 AM

JenyK is working on your order right now. Sorry for the delay. I will let you know as soon as it is ready. Thanks, StaceyG

StaceyG ( ) posted Tue, 26 November 2002 at 10:13 AM

Your order is ready to download now. Thank you for your patience. Stacey

jade_nyc ( ) posted Tue, 26 November 2002 at 2:15 PM

Well that was nice of you to say Stacey but I wasn't exactly patient this time ;) Thanks for processing my order. I'll try to order next time when I'm not in a hurry.

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