Hi, Annie!

Just sent you a sitemail with the link to manage your subscriptions. Let me know if this works for you or not. If it doesn't, we'll get this fixed for you soon.

Happy New Years!

ShaniaB has definitely been working to get people set up. I wasn't in the 400+ class, but I did have over 60 of Ken Gilliland's products, between Hivewire and DAZ, and aside from a couple of freebies, they have all been added to my account. 

Thank you very much, ShaniaB.

goldie posted at 11:36 AM Sun, 12 December 2021 - #4431698

I understand that this is a monumental task, but I am wondering if I'm the only one who hasn't received  anything.  Just emailed the 2nd request

I haven't received anything either yet. I guess it will just take a while.

And the same process for those of us who only have partially gifted purchases, I presume.

Okay everyone! We've officially hit the home stretch! Read below if you have NOT received your Hivewire3D purchases.

For those of you who have NOT received your items yet. Please follow the instructions below generously written by Alisa. This is going to speed up the gifting process even further for those still patiently waiting.

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First, be sure you have an account at Renderosity. If not, you will need to create one.

You will need to know and fill out the name/member-user name/email information in the email template below. Your HiveWire information will be on any invoices you have printed or any emails you've gotten confirming purchases.

NOTE: DO NOT SEND YOUR HIVEWIRE USER NAME - those are only for the forums, not the store. Please use the name you had at the store

Send an email to
store@renderosity.com

SUBJECT LINE:
HiveWire Purchases

BODY (You can just copy and paste this, then add YOUR information as noted)

Hi - I would like my purchases from HiveWire 3D which are now being sold at Renderosity to be put in my Renderosity account.

My full name used at HiveWire's Store: * your information here *
My email address used at HiveWire Store: * your information here *

My member/user name at Renderosity: * your information here *
My email address used at Renderosity: * your information here *

Thank you very much!

--------------------------------------------

Let me know if you have questions! 

Kind Regards,

ShaniaB.

Hi Wade!

I've placed a credit on your account for $9.47. You should not be able to purchase the same product more than once. You can however place an order as a gift on the same product and gift it to someone else.

Please let me know if you ever run into a double purchase again. Thanks for letting us know!

Kind Regards,

ShaniaB.

Can you provide the order number for that? I'll look into this ASAP for you.

Kind Regards,

ShaniaB.

Hi yojoza!

We've gone in and fixed this issue for you. Please try this again and let us know if it still doesn't work for you. Everything should work as it should now.

Thank you for writing and letting us know!

Kind Regards,

ShaniaB.

Hello.

It would be best to send the vendor of the item a sitemail and confirm the usage allowances to make sure that isn't a mistake. If it is, we can fix that readme. If you find that it is in fact correct and you are unable to use the item, please ask them to send an email to store@renderosity.com with the order number and name of the item they are approving a refund for please?

Kind Regards,

ShaniaB.

For those worried about not getting a reply to having sent in your information.

Replying to everyone confirming that we did in fact receive your details, would be time spent away from actually getting your products gifted to you amidst all the other daily projects we have to complete. I'm sorry for causing you worry, but I promise that I am working on this constantly until I get through the entire list of members we have on record.

Once we have all of the members products gifted on our list, if you have NOT been given your products by that point, then we'll have to create a separate list of members that I will need to message Hivewire3D representatives about and retrieve your list of purchases. 

I will let everyone know via this thread when the gifting process has been completed :-)

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For those that have not received all of their items. There are products that did not make it through our porting system, so those products no longer exist in our store for me to be able to gift those items back to you. I'm sorry :-(

However, if you have record of those missing purchases, PLEASE send me a sitemail to send those records to me. Regardless of if we have the item or not, I would like to double check our system with your receipts/ orders and make sure that I get every item possible gifted back to you. 

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Again I'd like to thank everyone for being as patient as you all have been while I get through the list of members and products. It's truly appreciated while I complete this process :-)

Kind Regards,

ShaniaB. -  Assistant Marketplace Manager

Okay all!

This issue should be resolved. Let us know if there is any other issues when you try to re-upload :-)

Thank you for bringing this to our attention! :-)

A small fix to try is to make sure that there are no special characters in your image file name until we can get this resolved.

Thank you for writing in! We'll get this taken care of!

Absolutely! You're all set! Let me know if there is anything else we can do to help :-)

Kind Regards,

ShaniaB - Assistant Marketplace Manager

Hey Cabaret!

Would you mind sending me the Order Numbers for those purchases that are giving you issues in a private sitemail??? Or you can email me at ShaniaB@renderosity.com

Kind Regards,

ShaniaB

Hi Fizzy!

Can you sitemail direct message me a screenshot of the XML error you're getting?

Also, what is the name of your product?

Be sure to open your browser window fully so that it fills the screen, and include your entire screen in the screenshot.

Looking forward to helping you resolve this issue :-)

Regards,

ShaniaB - Marketplace Assistant